cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 9
Report Inappropriate Content
Message 1 of 24

Automatic Responses Not Sending E-Mail

Jump to solution

I have created automatic responses for certain issues and I am not receiving any e-mails regarding them.  I have a new ePO 4.5 Server.  My old 3.61 server alerts/automatic responses worked fine.  Please advise anyone.

1 Solution

Accepted Solutions
Highlighted

Re: Automatic Responses Not Sending E-Mail

Jump to solution

Joe,

I figured out what the problems were and have corrected them.  I am now getting my alerts.  I believe the outdated agent handler was the biggest issue.  Thank you so much for all your help.  Have a wonderful day.

View solution in original post

23 Replies
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 24

Re: Automatic Responses Not Sending E-Mail

Jump to solution

How are your responses configured? The aggregation settings in particular can catch people out...

Can you successfully send a test mail from the email server configuration page?

HTH -

Joe

Highlighted
Level 9
Report Inappropriate Content
Message 3 of 24

Re: Automatic Responses Not Sending E-Mail

Jump to solution

Hi Joe, yes I can receive an e-mail from the e-mail server configuration page and my aggregations are throttled for every event.

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 24

Re: Automatic Responses Not Sending E-Mail

Jump to solution

OK, good... can you post an example of a response you've got configured and what it's supposed to do?

Joe

Highlighted
Level 9
Report Inappropriate Content
Message 5 of 24

Re: Automatic Responses Not Sending E-Mail

Jump to solution

I exported this response from my server.  It's used to alert me if the repository pull fails.

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 24

Re: Automatic Responses Not Sending E-Mail

Jump to solution

Okay, I think I know what is happening here

This response is a "Threat" type response, which means it is looking for virus detection events from client machines and so on - so it will never trigger for a repository pull failure. You can't change its type after the response is created - but if you create a new one of type "Server" (which deals with server-related functions like pulls, replications and so on) with the same parameters, it should work.

(As a test, create one to email you when a pull is successful, and then do a Pull Now task - assuming it succeeds you should get a mail. Easier than waiting for the next failure )

Regards -

Joe

Highlighted
Level 9
Report Inappropriate Content
Message 7 of 24

Re: Automatic Responses Not Sending E-Mail

Jump to solution

Okay Joe I did as you suggested and I am still not getting an e-mail.  See attached.  I do not know what I am doing wrong.

Highlighted
Level 9
Report Inappropriate Content
Message 8 of 24

Re: Automatic Responses Not Sending E-Mail

Jump to solution

Also should a automatic response for Virus detected and not handled be a threat response or client response.

Highlighted

Re: Automatic Responses Not Sending E-Mail

Jump to solution

Hi Just happened upon this thread while looking for something else.

Quick answer to the last question. Virus Detected should be a Threat Response.

Highlighted

Re: Automatic Responses Not Sending E-Mail

Jump to solution

thank you.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community