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Message 1 of 7

Automatic Response Emails - MAC Address

Haveing most of the virus emails enabled when a threat is found, I want to include the user/source MAC address. I currently have

Affected Computers :  {targetHostName}

Affected IP Addresses :  {sourceIPV4}

Affected MAC Address : {sourceMAC}

and the sourceMAC is always empty. But the IPV4 and Host name are complete.

Why doesn't the MAC show up? I have tried all the variables given to me on that page, none seem to work.

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Reliable Contributor
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Message 2 of 7

Re: Automatic Response Emails - MAC Address

I did a test in my organization...

Some machines have the MAC address... but only 5% of them... anyone knows why?

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Vandrey Trindade
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Message 3 of 7

Re: Automatic Response Emails - MAC Address

Apparently nobody has an answer. 5% is not very encouraging. lol We have 0%

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Message 4 of 7

Re: Automatic Response Emails - MAC Address

Why not use one of the other MAC field values (e.g. Last Detected MAC Address from Detected Systems)?

Just be careful of laptops on VPNs as they will report a different MAC address to the physical network card in the laptop.

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McAfee Employee
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Message 5 of 7

Re: Automatic Response Emails - MAC Address

What type of detection event is triggering the mail? What's probably happening is that different point products include different details in their events - so if the point product is not sending up the MAC address as part of its event, then of course ePO can't include this in the mail.

HTH -

Joe

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Message 6 of 7

Re: Automatic Response Emails - MAC Address

Thank Tristan, I have tried all of them, none produce a MAC.

Joe, I am using the default Malware automatice message, or anyother for that fact.  None send the MAC. We just updated to 4.8 of the Agent so maybe I will try again and test it. My initial test was the EICAR test.

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Message 7 of 7

Re: Automatic Response Emails - MAC Address

Well we have upgraded to 5.1 of ePO and stil using agent 4.8, still no MAC on any of the messages. I see it has a lot more selections but none produce a MAC. Strange it can get the target IP and target name of the desktop, but no MAC.

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