Automated responses no longer being delivered.

[User27605043]

I have serveral Alerts setup for threats using Automated responses. It seemed like this stopped working. I am not sure if the system is the issue or if the emails are belng blocked. Is there any way in logs in ePO to see if an email got sent?  If the email was generated but blocked externally, that would be an issue for the Email team. If the Alert email never generated fro ePO that is an issue within ePO. 

So, I need to see if the email was generated in the first place.

[cdinet · Accepted solution]

Check server task log for any response entries.  You can also look at orion log for any errors regarding sending emails.  What version of epo are you running and what update level?  Did anything change when issue started?  Are any server tasks hanging, not terminating, not running, etc or any other issues noticed?  If you restart epo services, do response emails get sent again?

Please get output of following query - full output, not just screenshot.  It won't contain any sensitive info.

Select * from OrionTaskQueueMT where taskdescription like '%DB Clean-up%' or taskdescription like '%task queue%'