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Reliable Contributor
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Message 1 of 4

Assigned Client Tasks just refuse to run as scheduled!

so I am trying to deploy VirusScan Enterprise 8.8.0 as an Assigned Client Task to a group of three Windows 10 Enterprise machines which have a properly deployed McAfee Agent 5.6.4.151 already installed on them in Managed mode

my Client Task Type is Product Deployment, it is Enabled and is Scheduled At system startup yet I have rebooted the three machines half a dozen times and no dice !

if I go Action \ Agent \ Run Client Task Now ... of course it installs!

I checked Agent \ Show Client Events and I do not see any errors regarding this task there

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Reliable Contributor
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Message 2 of 4

Re: Assigned Client Tasks just refuse to run as scheduled!

TROUBLESHOOTING:

tried to peek at the Agent logs on each of the clients but I ain't got this folder

c:\programdata\mcafee\agent\logs

 

tried changing the Schedule type: to Run immediately (and both woke up the Agents from the ePO console and clicked the Collect and Send Props on each agent itself manually) an no dice nothing got installed

tried Run Client Task Now and no dice either, nothing got installed

 

this is absolutely bizarre!

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McAfee Employee
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Message 3 of 4

Re: Assigned Client Tasks just refuse to run as scheduled!

Did you put this path in windows explorer address bar?  programdata is a hidden folder - you won't see it by browsing.

c:\programdata\mcafee\agent\logs

Go through this to find what logs to look at and how to determine where the problem starts.

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

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Message 4 of 4

Re: Assigned Client Tasks just refuse to run as scheduled!

I'm so sorry I read that as C:\Program Files

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