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pg13
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Antispyware 8.5 still showing in ePO for a 8.8 installation

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Hi,

Out of the hundreds of machines we updgraded in the past from VS 8.5 to VS 8.8, a bunch of them (about 20) still show the product "Antispyware 8.5" as installed in ePO in the Products tab. I would like to know why that is, and how to get rid of it.

One common element is that all these machines are running Windows XP. I don't know if that's pertinent to this problem because I also have XP machines that do not exhibit this behaviour. And the fact that I don't have Windows Vista or Windows 7 machines that exhibit this behaviour is totally expected, because we never installed VS 8.5 on anything other than XP.

When I look on one of those PCs, I see no trace of Antispyware 8.5:

  • About... in VirusScan Console shows VirusScan Enterprise + Antispyware Enterprise 8.8;
  • Add/Remove Programs doesn't show any Antispyware;
  • I see no file in C:\Program Files\McAfee having version 8.5 in the "Version number" attribute.

I tried to start anew by removing one of those nodes from ePO and then run a cmdagent.exe /P to report the agent back to the server. I was hoping that the Antispyware element was just some remnants from the past. But the new node also shows Antispyware 8.5... So my guess is there some trace of Antispyware 8.5 left on the client, but I cannot find it...

Any ideas?

Thank you.

Message was edited by: pg13
Formatting on 10/30/13 10:00:53 AM GMT-05:00
1 Solution

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JoeBidgood
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Message 2 of 4

Re: Antispyware 8.5 still showing in ePO for a 8.8 installation

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Check under HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins - do you have a key for Antispyware? (I'm not sure of the exact product code off the top of my head, but I think it is something like VSEMAS85000.)

If so, then this is what is causing the problem - the plugin key has not been correctly removed. If you delete this key and then restart the framework service, and then send the machine a wakeup call, the problem should be solved.

HTH -

Joe

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3 Replies
JoeBidgood
McAfee Employee
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Message 2 of 4

Re: Antispyware 8.5 still showing in ePO for a 8.8 installation

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Check under HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins - do you have a key for Antispyware? (I'm not sure of the exact product code off the top of my head, but I think it is something like VSEMAS85000.)

If so, then this is what is causing the problem - the plugin key has not been correctly removed. If you delete this key and then restart the framework service, and then send the machine a wakeup call, the problem should be solved.

HTH -

Joe

pg13
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Re: Antispyware 8.5 still showing in ePO for a 8.8 installation

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Thanks a lot Joe, that works perfectly!

I found two keys on my clients and I deleted both:

     HKLM\Software\McAfee\ePolicy Orchestrator\Application Plugins\VSEMAS850000

     HKLM\Software\Network Associates\ePolicy Orchestrator\Application Plugins\VSEMAS850000

Then on the next wakeup call, no more trace of Antispyware 8.5 in the ePO node.

You always say "HTH", and I say "YAH" (You Always Help)!

Pat

JoeBidgood
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Message 4 of 4

Re: Antispyware 8.5 still showing in ePO for a 8.8 installation

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No problem, glad it's working now

Regards -

Joe

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