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Agents communicate, but cannot view logs on port 8081

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Hi all.

I am in the process of migrating our organisation from ePolicy 3.6.1 (with VSE8.0i clients) to ePolicy 4.5 (with VSE8.7i clients).

My outline is roughly as below:

1. Upgrade VSE on 3.6.1 server

2. Deploy new agent from 4.5 machine and take over.

All polciies are being set up manually (we don't have that many).

My problem is of the machines which are already over on ePolicy 4.5, they communicate fine, show as managed, but I cannot browse to the log via http://machinename:8081.  I can't even connect to the server on http://servername:8081.  It just says page cannot be displayed.

Log on my machine at system startup is as below:

2009-11-06 08:24:29     I     #1988     FrmSvc     START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart
2009-11-06 08:24:29     I     #1988     FrmSvc     ServiceStart
2009-11-06 08:24:29     I     #1988     FrmSvc     Running
2009-11-06 08:24:29     I     #2492     FrmSvc     Starting Subsystem <Logging>
2009-11-06 08:24:29     x     #2492     Logging     Subsystem started
2009-11-06 08:24:29     I     #2492     FrmSvc     Starting Subsystem <User Space Controller>
2009-11-06 08:24:29     I     #2492     FrmSvc     Starting Subsystem <Management>
2009-11-06 08:24:29     I     #2512     Manage     Mangement plugin watch worker thread started
2009-11-06 08:24:30     x     #2492     Manage     Subsystem started
2009-11-06 08:24:30     I     #2492     FrmSvc     Starting Subsystem <Updater>
2009-11-06 08:24:30     I     #2492     updsubs     Starting updater subsystem
2009-11-06 08:24:30     i     #2492     Updater     Subsystem started
2009-11-06 08:24:30     I     #2492     FrmSvc     Starting Subsystem <Scheduler>
2009-11-06 08:24:30     I     #2492     Sched     >>--CSchedule::Start
2009-11-06 08:24:30     I     #2492     Sched     Glbs.szMyPlatform: WXPW:5:1:3
2009-11-06 08:24:30     I     #2492     Sched     Deploy VirusScan Enterprise 8.7i - Last run time is : not run yet
2009-11-06 08:24:30     I     #2492     Sched     Deploy AntiSpyware Module for VSE 8.7i - Last run time(local) is Wed Sep 30 11:00:27 2009
2009-11-06 08:24:30     I     #2492     Sched     
2009-11-06 08:24:30     I     #2492     Sched     Definition Update - Last run time(local) is Thu Nov 05 12:40:00 2009
2009-11-06 08:24:30     I     #2492     Sched     
2009-11-06 08:24:30     I     #2492     Sched     CNaiSchedule::GetRandomizedDelayMins() : 74
2009-11-06 08:24:30     i     #2492     Sched     Next time(local) of task Definition Update: Friday, 6 November 2009 1:14:00 PM
2009-11-06 08:24:30     I     #2492     Sched     All the tasks are successfully loaded from the file
2009-11-06 08:24:30     i     #2492     Sched     Scheduler is now running
2009-11-06 08:24:30     I     #2492     Sched     <<--CSchedule::Start
2009-11-06 08:24:31     I     #2492     FrmSvc     Starting Subsystem <Agent>
2009-11-06 08:24:31     I     #2492     Agent     Subsystem starting...
2009-11-06 08:24:31     I     #2492     SpiPkgr     Specifying spipe 5.0 support in key package
2009-11-06 08:24:31     I     #2492     CSecPkg     Found request secret key
2009-11-06 08:24:31     I     #2492     CSecPkg     Request private key set successfully
2009-11-06 08:24:31     I     #3028     Agent     Agent communication thread started
2009-11-06 08:24:31     I     #3036     Agent     Agent event worker thread started
2009-11-06 08:24:31     I     #2492     Agent     Subsystem started
2009-11-06 08:24:31     i     #3044     Agent     Next policy enforcement in 5 minutes
2009-11-06 08:24:31     I     #3040     Agent     Agent Immediate Events worker thread started
2009-11-06 08:24:31     i     #3032     Agent     Agent will connect to Server in randomized full ASCI interval : 3600 seconds
2009-11-06 08:24:31     I     #3032     Agent     Agent worker thread started
2009-11-06 08:24:31     i     #3032     Agent     Agent will connect to Server in : 35 minutes and 54 seconds
2009-11-06 08:24:31     I     #2492     FrmSvc     Starting Subsystem <Listen Server>
2009-11-06 08:24:31     I     #3064     LstnSvr     CAsyncSocket::StartListening (SOCK_STREAM) LISTENING... TRUE
2009-11-06 08:24:31     x     #2492     LstnSvr     Subsystem started
2009-11-06 08:24:31     I     #2492     FrmSvc     Starting Subsystem <Trusted Connection>
2009-11-06 08:24:31     I     #2492     TrstCon     Start
2009-11-06 08:24:31     I     #2492     FrmSvc     Service started
2009-11-06 08:25:23     I     #2496     FrmSvc     User SID is S-1-5-21-1170163745-1901472128-176895030-3388 and SessionID is 0
2009-11-06 08:25:24     I     #2496     Logging     StartReadingMessages (\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}0000089c, 0x7f57, 4)
2009-11-06 08:25:24     I     #2496     Logging     - using empty 0
2009-11-06 08:29:30     i     #3044     Agent     Agent Started Enforcing policies
2009-11-06 08:29:30     I     #3044     Agent     Thread time-out occurred
2009-11-06 08:29:30     I     #3044     Manage     Enforcing policies
2009-11-06 08:29:30     i     #3044     Manage     Compiling policies
2009-11-06 08:29:30     i     #3044     Manage     Enforcing Policies for VIRUSCAN8700
2009-11-06 08:29:31     i     #3044     Manage     Enforcing Policies for EPOAGENT3000META
2009-11-06 08:29:31     i     #3044     Manage     Enforcing Policies for EPOAGENT3000
2009-11-06 08:29:31     i     #3044     Manage     Enforcing Policies for McAfee Agent
2009-11-06 08:29:31     I     #3044     Agent     CePOAgent::EnforcePolicy priority=-2
2009-11-06 08:29:31     I     #3044     Agent     Enforcing policies
2009-11-06 08:29:31     I     #3044     LstnSvr     Enforcing Policies
2009-11-06 08:29:31     I     #3044     Logging     Enforcing policies
2009-11-06 08:29:31     I     #3044     Manage     Enforcing policies
2009-11-06 08:29:31     I     #3044     UsrSpCt     Enforcing policies
2009-11-06 08:29:31     I     #3044     Sched     >>--CSchedule::EnforcePolicy
2009-11-06 08:29:31     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:29:31     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:29:31     I     #3044     Sched     Deploy VirusScan Enterprise 8.7i - Last run time is : not run yet
2009-11-06 08:29:31     I     #3044     Sched     0 fields of the task 21 are updated successfully
2009-11-06 08:29:31     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:29:31     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:29:31     I     #3044     Sched     Deploy AntiSpyware Module for VSE 8.7i - Last run time(local) is Wed Sep 30 11:00:27 2009
2009-11-06 08:29:31     I     #3044     Sched     
2009-11-06 08:29:31     I     #3044     Sched     0 fields of the task 25 are updated successfully
2009-11-06 08:29:31     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:29:31     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:29:31     I     #3044     Sched     Definition Update - Last run time(local) is Thu Nov 05 12:40:00 2009
2009-11-06 08:29:31     I     #3044     Sched     
2009-11-06 08:29:31     I     #3044     Sched     0 fields of the task 32 are updated successfully
2009-11-06 08:29:31     I     #3044     Sched     RunAtEnforcementEnabled not found in the task settings
2009-11-06 08:29:31     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:29:31     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:29:31     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:29:31     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:29:31     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:29:31     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:29:31     I     #3044     Sched     <<--CSchedule::EnforcePolicy
2009-11-06 08:29:31     i     #3044     Agent     Agent finished Enforcing policies
2009-11-06 08:29:31     i     #3044     Agent     Next policy enforcement in 5 minutes
2009-11-06 08:34:31     i     #3044     Agent     Agent Started Enforcing policies
2009-11-06 08:34:31     I     #3044     Agent     Thread time-out occurred
2009-11-06 08:34:31     I     #3044     Manage     Enforcing policies
2009-11-06 08:34:31     i     #3044     Manage     Enforcing Policies for VIRUSCAN8700
2009-11-06 08:34:31     i     #3044     Manage     Enforcing Policies for EPOAGENT3000META
2009-11-06 08:34:31     i     #3044     Manage     Enforcing Policies for EPOAGENT3000
2009-11-06 08:34:31     i     #3044     Manage     Enforcing Policies for McAfee Agent
2009-11-06 08:34:31     I     #3044     Agent     CePOAgent::EnforcePolicy priority=-2
2009-11-06 08:34:31     I     #3044     Agent     Enforcing policies
2009-11-06 08:34:31     I     #3044     LstnSvr     Enforcing Policies
2009-11-06 08:34:32     I     #3044     Logging     Enforcing policies
2009-11-06 08:34:32     I     #3044     Manage     Enforcing policies
2009-11-06 08:34:32     I     #3044     UsrSpCt     Enforcing policies
2009-11-06 08:34:32     I     #3044     Sched     >>--CSchedule::EnforcePolicy
2009-11-06 08:34:32     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:34:32     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:34:32     I     #3044     Sched     Deploy VirusScan Enterprise 8.7i - Last run time is : not run yet
2009-11-06 08:34:32     I     #3044     Sched     0 fields of the task 21 are updated successfully
2009-11-06 08:34:32     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:34:32     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:34:32     I     #3044     Sched     Deploy AntiSpyware Module for VSE 8.7i - Last run time(local) is Wed Sep 30 11:00:27 2009
2009-11-06 08:34:32     I     #3044     Sched     
2009-11-06 08:34:32     I     #3044     Sched     0 fields of the task 25 are updated successfully
2009-11-06 08:34:32     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:34:32     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:34:32     I     #3044     Sched     Definition Update - Last run time(local) is Thu Nov 05 12:40:00 2009
2009-11-06 08:34:32     I     #3044     Sched     
2009-11-06 08:34:32     I     #3044     Sched     0 fields of the task 32 are updated successfully
2009-11-06 08:34:32     I     #3044     Sched     RunAtEnforcementEnabled not found in the task settings
2009-11-06 08:34:32     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:34:32     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:34:32     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:34:32     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:34:32     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:34:32     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:34:32     I     #3044     Sched     <<--CSchedule::EnforcePolicy
2009-11-06 08:34:32     i     #3044     Agent     Agent finished Enforcing policies
2009-11-06 08:34:32     i     #3044     Agent     Next policy enforcement in 5 minutes
2009-11-06 08:39:32     i     #3044     Agent     Agent Started Enforcing policies
2009-11-06 08:39:32     I     #3044     Agent     Thread time-out occurred
2009-11-06 08:39:32     I     #3044     Manage     Enforcing policies
2009-11-06 08:39:32     i     #3044     Manage     Enforcing Policies for VIRUSCAN8700
2009-11-06 08:39:32     i     #3044     Manage     Enforcing Policies for EPOAGENT3000META
2009-11-06 08:39:32     i     #3044     Manage     Enforcing Policies for EPOAGENT3000
2009-11-06 08:39:32     i     #3044     Manage     Enforcing Policies for McAfee Agent
2009-11-06 08:39:32     I     #3044     Agent     CePOAgent::EnforcePolicy priority=-2
2009-11-06 08:39:32     I     #3044     Agent     Enforcing policies
2009-11-06 08:39:32     I     #3044     LstnSvr     Enforcing Policies
2009-11-06 08:39:32     I     #3044     Logging     Enforcing policies
2009-11-06 08:39:32     I     #3044     Manage     Enforcing policies
2009-11-06 08:39:32     I     #3044     UsrSpCt     Enforcing policies
2009-11-06 08:39:32     I     #3044     Sched     >>--CSchedule::EnforcePolicy
2009-11-06 08:39:32     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:39:32     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:39:32     I     #3044     Sched     Deploy VirusScan Enterprise 8.7i - Last run time is : not run yet
2009-11-06 08:39:32     I     #3044     Sched     0 fields of the task 21 are updated successfully
2009-11-06 08:39:32     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:39:32     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:39:32     I     #3044     Sched     Deploy AntiSpyware Module for VSE 8.7i - Last run time(local) is Wed Sep 30 11:00:27 2009
2009-11-06 08:39:32     I     #3044     Sched     
2009-11-06 08:39:32     I     #3044     Sched     0 fields of the task 25 are updated successfully
2009-11-06 08:39:32     I     #3044     Sched     >>--CSchedule::ModifyTask
2009-11-06 08:39:32     I     #3044     Sched     <<--CSchedule::ModifyTask
2009-11-06 08:39:32     I     #3044     Sched     Definition Update - Last run time(local) is Thu Nov 05 12:40:00 2009
2009-11-06 08:39:32     I     #3044     Sched     
2009-11-06 08:39:32     I     #3044     Sched     0 fields of the task 32 are updated successfully
2009-11-06 08:39:32     I     #3044     Sched     RunAtEnforcementEnabled not found in the task settings
2009-11-06 08:39:32     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:39:32     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:39:32     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:39:32     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:39:32     I     #3044     Sched     >>--CSchedule::GetTask
2009-11-06 08:39:32     I     #3044     Sched     <<--CSchedule::GetTask
2009-11-06 08:39:32     I     #3044     Sched     <<--CSchedule::EnforcePolicy
2009-11-06 08:39:32     i     #3044     Agent     Agent finished Enforcing policies
2009-11-06 08:39:32     i     #3044     Agent     Next policy enforcement in 5 minutes

A netstat doesn't seem to show anothing listening on 8081

C:\Documents and Settings\Administrator.BSAUS1>netstat -b

Active Connections

  Proto  Local Address          Foreign Address        State           PID
  TCP    SVRWAL33:4471          SVRWAL33.AUSCO.AD:8443  ESTABLISHED     16892
  [IEXPLORE.EXE]

  TCP    SVRWAL33:4472          SVRWAL33.AUSCO.AD:8443  ESTABLISHED     16892
  [IEXPLORE.EXE]

  TCP    SVRWAL33:8443          SVRWAL33.AUSCO.AD:4472  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:8443          SVRWAL33.AUSCO.AD:4471  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:1093          SVRWAL33.AUSCO.AD:1154  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:1095          SVRWAL33.AUSCO.AD:1154  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:1154          SVRWAL33.AUSCO.AD:1155  ESTABLISHED     1480
  [sqlservr.exe]

  TCP    SVRWAL33:1154          SVRWAL33.AUSCO.AD:1093  ESTABLISHED     1480
  [sqlservr.exe]

  TCP    SVRWAL33:1154          SVRWAL33.AUSCO.AD:3595  ESTABLISHED     1480
  [sqlservr.exe]

  TCP    SVRWAL33:1154          SVRWAL33.AUSCO.AD:2236  ESTABLISHED     1480
  [sqlservr.exe]

  TCP    SVRWAL33:1154          SVRWAL33.AUSCO.AD:1095  ESTABLISHED     1480
  [sqlservr.exe]

  TCP    SVRWAL33:1154          SVRWAL33.AUSCO.AD:2139  ESTABLISHED     1480
  [sqlservr.exe]

  TCP    SVRWAL33:1154          SVRWAL33.AUSCO.AD:4397  ESTABLISHED     1480
  [sqlservr.exe]

  TCP    SVRWAL33:1155          SVRWAL33.AUSCO.AD:1154  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:2139          SVRWAL33.AUSCO.AD:1154  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:2236          SVRWAL33.AUSCO.AD:1154  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:ms-wbt-server  ho-002dd-l.ausco.ad:4476  ESTABLISHED     2752
  TermService
  [svchost.exe]

  TCP    SVRWAL33:3444          svrwal09.ausco.ad:microsoft-ds  ESTABLISHED
4
  [System]

  TCP    SVRWAL33:3595          SVRWAL33.AUSCO.AD:1154  ESTABLISHED     2324
  [tomcat5.exe]

  TCP    SVRWAL33:4397          SVRWAL33.AUSCO.AD:1154  ESTABLISHED     2292
  [Apache.exe]

  TCP    SVRWAL33:4458          svrwal03.ausco.ad:epmap  ESTABLISHED     544
  [lsass.exe]

  TCP    SVRWAL33:4459          svrwal03.ausco.ad:1025  ESTABLISHED     544
  [lsass.exe]

  TCP    SVRWAL33:4470          svrwal03.ausco.ad:1025  ESTABLISHED     544
  [lsass.exe]

  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4468  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4469  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4460  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4466  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4463  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4461  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4465  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4458  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4467  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4457  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4462  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4459  TIME_WAIT       0
  TCP    SVRWAL33:http          ho-002dd-l.ausco.ad:4464  TIME_WAIT       0
  TCP    SVRWAL33:4450          SVRWAL33.AUSCO.AD:1154  TIME_WAIT       0
  TCP    SVRWAL33:4464          svrwal03.ausco.ad:microsoft-ds  TIME_WAIT
0

I did a portscan on thg server (and my machine) and it appears to be listening:

>portqry -n svrwal33 -e 8081

Querying target system called:

ho-002dd-l

Attempting to resolve name to IP address...

Name resolved to 172.16.172.62


TCP port 8081 (unknown service): LISTENING

The server should have nothing blocking it.  It was a fresh 2003 r2 server.  SQL 2008 Express installed manually and ePolicy installed on top of that.

Hopefully someone can help out there as to why none of the agents let me browse the logs on 8081.

Cheers
Feng

1 Solution

Accepted Solutions
Highlighted

Re: Agents communicate, but cannot view logs on port 8081

Jump to solution

Viewing the agent activity log from the ePO server

Use this task to view the agent activity log of a system from the ePO server.

Before you begin

Be sure that the McAfee Agent policy settings are set to the following:

• Accept connection only from ePO server is unchecked (McAfee Agent policy pages, General

tab)

• Enable remote access to log is checked (McAfee Agent policy pages, Logging tab)

Task

For option definitions, click

? in the interface.

1

Click Menu | Systems | System Tree, then select the system.

2

From the Actions drop-menu, select Agent, then select Show Agent Log.

3

To view the backup copy of the detailed log, click previous.

View solution in original post

6 Replies
Highlighted

Re: Agents communicate, but cannot view logs on port 8081

Jump to solution

In your agent policies McAfee Agent > General > Policy Name, check under Logging.  There is a check box for "Enable remote access to log".  This is OFF by default.

Hope this helps.

Highlighted
Level 7
Report Inappropriate Content
Message 3 of 7

Re: Agents communicate, but cannot view logs on port 8081

Jump to solution

Hi csutherl.

I did see that policy there but for some reason it doesn't appear to make any difference.

To further elaborate on the first call, I'm running the following:

ePolicy 4.5

MA 4.0 patch 1 with some HF (4.0.0.1444)

I changed that setting and I still cannot connect to http://machinenameP:8081.

It appears I can now connect to http://servername:8081 from the server... but I can't connect to any clients.  From the server to client, I get a 403 forbidden.

I might untick the 'allow connections only from ePO server' thing and see what that does.

Highlighted

Re: Agents communicate, but cannot view logs on port 8081

Jump to solution

Viewing the agent activity log from the ePO server

Use this task to view the agent activity log of a system from the ePO server.

Before you begin

Be sure that the McAfee Agent policy settings are set to the following:

• Accept connection only from ePO server is unchecked (McAfee Agent policy pages, General

tab)

• Enable remote access to log is checked (McAfee Agent policy pages, Logging tab)

Task

For option definitions, click

? in the interface.

1

Click Menu | Systems | System Tree, then select the system.

2

From the Actions drop-menu, select Agent, then select Show Agent Log.

3

To view the backup copy of the detailed log, click previous.

View solution in original post

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Re: Agents communicate, but cannot view logs on port 8081

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Oh thanks JThomas.  I must've been half way through replying when you posted.

I've marked yours as correct.

When I was searching the KB etc it appears I was using the incorrect keywords.

Thanks

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Re: Agents communicate, but cannot view logs on port 8081

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OK that's now working.  I'll mark that as resolved.

Turns out you need both to do management from the local machines.

The available bandwidth in our WAN is limited, so having the ability to do this from each local machine and/or the ePO server is very handy.

Thanks for everyone's views.

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Re: Agents communicate, but cannot view logs on port 8081

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Thanks.

Require the following settings:

[untick] Accept connections only from the ePO server

[tick] Enable remote access to log

Message was edited by: Feng Teo on 11/5/09 10:54 PM
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