cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MNE_DUDE
Level 9
Report Inappropriate Content
Message 1 of 4

Agent update from 5.7.3.254 to 5.7.4.399

Dear experts,

I pushed Agent installation ver. 5.7.4.399 over ver. 5.7.3.254. After a few minutes, ePO shows that installation was successful. Then I send one wake-up call to the agent which also pass successfully but when I check product list for the particular station, it always shows old version of Agent (5.7.3.254). So, please advice me what could be the workaround for solving of this issue...

 

11/4/21 10:18:41 AMStarting deployment to computer HOST-NAME through the Agent Handler SERVER-NAME
11/4/21 10:18:41 AMFailed to authenticate with remote system, system error: The network path was not found.
11/4/21 10:18:41 AMDeploy agent installation package to target system was successful

 

v/r,

3 Replies
aguevara
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: Agent update from 5.7.3.254 to 5.7.4.399

have you also check in the MA extension version 5.7.4?

If you have then could you please check if indeed the agent is upgraded successfully on one node?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

MNE_DUDE
Level 9
Report Inappropriate Content
Message 3 of 4

Re: Agent update from 5.7.3.254 to 5.7.4.399

Hi @aguevara 

Extension is 5.7.4.148. I beleive it is order...

The agent is upgraded successfully but on the wrong station, because ePO hits stations by IP... This is related to my another post

cdinet
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 4

Re: Agent update from 5.7.3.254 to 5.7.4.399

Is the client you were trying to reach communicating successfully?  If not, then as suggested in other post, change agent contact method and make sure IP is last.  Otherwise you might have issues with dns not updating properly to resolve the clients.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community