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nadereid2
Level 7
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Message 1 of 3
‎06-25-2019 05:17 AM

Agent installation

Request might be sent with invalid or expired token code:Response: 404 Unable to download files directly from ePO. Using Proxy Unable to download files via Proxy. Using Relay
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cdinet
McAfee Employee
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Message 2 of 3
‎06-25-2019 05:46 AM

Re: Agent installation

How exactly are you deploying the agent - deploy agent, or smart installer?  Does the client have access to the epo server at all?  If not, is there an agent handler that it has access to?  With the smartinstaller, it will pull from the epo server itself.  Deploy agent method can use an agent handler.  A relay server is more for communication, where peer to peer serving helps with software requests.  I would first recommend opening the required ports and traffic through the proxy for epo/agent communication.  Refer to kb66797 for required ports.

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Hawkmoon
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Message 3 of 3
‎06-26-2019 02:05 AM

Re: Agent installation

Hi nadereid2,

Passing thought for you on this.

Do you see messages like the ones (offered as example) in scenario 2 of the article below?

KB84660

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