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Agent installation failed - looking for MSI installation package

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Hi,

I've been trying to install McAfee agent manually on 2 client machine. They have both the same problem where the installation stops and start looking for the MSI package.

Browsing for the error found on frminst<compuertname>.log but I didn't find any match error on McAfee KB arcticle. Below is the error generated on the log.

2013-06-24 11:21:50.468 E #2252 RegKey Ins Error trace:

2013-06-24 11:21:50.468 E #2252 Thread Ins  [Main thread]->

2013-06-24 11:21:50.468 E #2252 Setup Ins  [Attempting to perform a setup operation]->

2013-06-24 11:21:50.468 E #2252 RegKey Ins  [RegOpenKeyEx,80000002,SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\EPOAGENT3000]->

2013-06-24 11:21:50.468 E #2252 RegKey Ins   error 2: The system cannot find the file specified.

2013-06-24 11:22:07.841 E #2252 Setup Ins Error trace:

2013-06-24 11:22:07.841 E #2252 Thread Ins  [Main thread]->

2013-06-24 11:22:07.841 E #2252 Setup Ins  [Attempting to perform a setup operation]->

2013-06-24 11:22:07.841 E #2252 Setup Ins  [Run MSI]->

2013-06-24 11:22:07.841 E #2252 Setup Ins   error 1603: Fatal error during installation.

2013-06-24 11:22:07.872 E #2252 UI Ins Error trace:

2013-06-24 11:22:07.872 E #2252 Thread Ins  [Main thread]->

2013-06-24 11:22:07.872 E #2252 UI Ins   Fatal error during installation.

2013-06-24 11:22:23.729 E #4796 RegKey Ins Error trace:

2013-06-24 11:22:23.729 E #4796 Thread Ins  [Main thread]->

2013-06-24 11:22:23.729 E #4796 Setup Ins  [Attempting to perform a setup operation]->

2013-06-24 11:22:23.729 E #4796 RegKey Ins  [RegOpenKeyEx,80000002,SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\EPOAGENT3000]->

2013-06-24 11:22:23.729 E #4796 RegKey Ins   error 2: The system cannot find the file specified.

2013-06-24 11:23:04.959 E #4796 Setup Ins Error trace:

2013-06-24 11:23:04.959 E #4796 Thread Ins  [Main thread]->

2013-06-24 11:23:04.959 E #4796 Setup Ins  [Attempting to perform a setup operation]->

2013-06-24 11:23:04.959 E #4796 Setup Ins  [Run MSI]->

2013-06-24 11:23:04.959 E #4796 Setup Ins   error 1603: Fatal error during installation.

2013-06-24 11:23:05.006 E #4796 UI Ins Error trace:

2013-06-24 11:23:05.006 E #4796 Thread Ins  [Main thread]->

2013-06-24 11:23:05.006 E #4796 UI Ins   Fatal error during installation.

Anyone got this same error?

Thanks

1 Solution

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Re: Agent installation failed - looking for MSI installation package

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In the windows APPLICATION logs, for you have an MSIInstaller event 1714? In the properties of the event, is it related to the Mcafee agent?

If so, you need to delete a registry key..

In HKLM / Software / Classes / Installer / Products /

Find the one for the Mcafee agent, and delete the whole key

then try to re-install the agent.

Just start at step `N`in this KB article, which also `has a nice grid with all the different product GUID for the Mcafee agents...

http://kc.mcafee.com/corporate/index?page=content&id=KB65863&actp=search&viewlocale=en_US&searchid=1...

View solution in original post

7 Replies
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Re: Agent installation failed - looking for MSI installation package

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This is home products, did you want me to move the thread to Enterprise, VSE perhaps?

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Re: Agent installation failed - looking for MSI installation package

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Hi Ex_Brit,

No worries on my end. I just need to gather ideas and information on the error message. Btw, the problem I'm having is with McAfee agent installation.

Thanks

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Re: Agent installation failed - looking for MSI installation package

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We have no knowledge of that here in Home and Home Office.   I'll move this thread shortly.

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Re: Agent installation failed - looking for MSI installation package

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Moved provisionally to ePO for better attention.

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Re: Agent installation failed - looking for MSI installation package

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Romardy, which McAfee Agent version are you using? Is it the normal agent or the embedded credentials one?

Highlighted

Re: Agent installation failed - looking for MSI installation package

Jump to solution

In the windows APPLICATION logs, for you have an MSIInstaller event 1714? In the properties of the event, is it related to the Mcafee agent?

If so, you need to delete a registry key..

In HKLM / Software / Classes / Installer / Products /

Find the one for the Mcafee agent, and delete the whole key

then try to re-install the agent.

Just start at step `N`in this KB article, which also `has a nice grid with all the different product GUID for the Mcafee agents...

http://kc.mcafee.com/corporate/index?page=content&id=KB65863&actp=search&viewlocale=en_US&searchid=1...

View solution in original post

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Re: Agent installation failed - looking for MSI installation package

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Thanks for all the input. Removing the registry key of McAfee and run again the installer resolves the issue

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