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guod
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Message 1 of 5

Agent Wake Up Tasks not timing out in EPO 5.10 (2nd refresh)

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I've got 4 "Wake Up Agent" Service requests from yesterday still listed as "active" in my Server Task Log. They range from 65% to 90% completed and from a duration of 20 hours to 24 1/2 hours. Has anyone else seen this and fixed ? Thanks
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cdinet
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Message 4 of 5

Re: Agent Wake Up Tasks not timing out in EPO 5.10 (2nd refresh)

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Yes, it resolves that issue among others.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Hem
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Message 5 of 5

Re: Agent Wake Up Tasks not timing out in EPO 5.10 (2nd refresh)

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yes, please install CU2. This should fix your issue.

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Hawkmoon
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Message 2 of 5

Re: Agent Wake Up Tasks not timing out in EPO 5.10 (2nd refresh)

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Hi goud,

I've only come across a couple of server (in labs) that showed this as an issue.

With each lab server the tests were for destructive purposes so the issue was to be expected in these tests.

However, after saying this the article below offers some queries that can be used to verify and even correct the issue, if the issue is as described.

Some server tasks are stuck indefinitely showing 'in progress' and the EPODataChannelDataMT database table is excessively large
Technical Articles ID: KB90920

CU1 is contained in CU2, so the suggested update the article discusses should be active here.
Can I ask you to verify the server version please?

Login to ePO, go to 'server settings' and click (select) 'Server information', it should read 'Update 2'.

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guod
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Message 3 of 5

Re: Agent Wake Up Tasks not timing out in EPO 5.10 (2nd refresh)

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Instead of Update 2, It says version 5.10.0.2428.

I just went to the McAfee downloads page and saw Update 2 with a release date of today, Dec 11.  I think that's my answer for now.

Thanks

cdinet
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Message 4 of 5

Re: Agent Wake Up Tasks not timing out in EPO 5.10 (2nd refresh)

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Yes, it resolves that issue among others.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

Hem
McAfee Employee
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Message 5 of 5

Re: Agent Wake Up Tasks not timing out in EPO 5.10 (2nd refresh)

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yes, please install CU2. This should fix your issue.

View solution in original post

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