Agent: Please wait for update to finish. Cannot update AMCORE or Products

[kfordham281]

Spent a lot of time on an issue with a VM (Windows 7) today and hadn't come across anything like this before. This VM was reported as using high CPU but after resloving that, ran into this. No other VM is having this issue that we are aware.

No matter what I do, the Agent has the following message: "Please wait for update to finish". Because of this, AMCORE or Product updates do not complete. The VM can pull policies successfully from the Agent Handler and push Props.

I've done:

- Ran Product Removal Tool and rebooted.

- Re-installed the Agent (5.5.1) and VSE (Patch 11) manually

- Rebooted

- Deleted all McAfee device drivers that were left behind and rebooted

- Ran Product Removal Tool again and rebooted

- Re-installed the Agent (5.5.1) and ENS (10.5.4) manually

- Looked through logs and nothing jumped out at me.

Any ideas on what the issue might be? It's like the system thinks McScript_InUse is always running or something....

[cdinet]

Try to follow the steps in this Microsoft post to rebuild the crypto catalog.

https://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/windows-update-fails-...

[kfordham281]

If I'm able to successfully communiate with the Agent Handler and pull down policies, that would seem to indicate I'm able to use the proper key to establish communication. What would rebuilding the crypto catalog peform in relation to my issue?

[cdinet]

We had a similar case where that resolved the issue.  I am not saying it will, but without data to know why it is happening, we can only suggest some known solutions.  Since this issue is only on this one system, it would seem there is something environmental to that system.  You also might want to check the mfemactl.log to see if any of our processes are being blocked by injection. 

Is there anything different about this system than others - different software, hardware, windows updates, etc?

[kfordham281]

I went through a complete removal with the Product Removal tool and then followed it up by deleting any remaining McAfee items on the systems. Including:

- Registry Keys

- Device Drivers

- Folders

After a re-install of the Agent and ENS, the issue remained. I un-registered and registered the dll files in the linked article (and rebooted) and the issue remained.