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Agent Handler - ePolicy Orchestrator Server Information

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Hi,

I am trying to update the SQL credentials in Agent Handler located in DMZ. But when I reached page where I am suppose to input the ePO server information page, I failed to continue from there as shown below.

 
 

Capture.PNG

The OS for both ePO and Agent Handler are harden according to CIS standard.

When I was troubleshooting, I saw it is actually a cipher issue indicated in Event Viewer as shown below.

Captu2re.PNG

Did some network dumping and realized that cipher suites used by Agent Handler Setup does not contain what is required.

Ca3pture.PNG

https://kc.mcafee.com/corporate/index?page=content&id=KB91296

 

Hope someone is able to help me with this issue. Thanks.

1 Solution

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Re: Agent Handler - ePolicy Orchestrator Server Information

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I have solved it via help from support.

The solution is to use IISCrypto and select "Best Practices".

View solution in original post

6 Replies
aguevara
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Message 2 of 7

Re: Agent Handler - ePolicy Orchestrator Server Information

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hello benedicttsy

The article you mentioned is the way of moving forward KB91296 , it has the required ciphers and if not present on the Agent handler's OS then we describe a way how to enable TLS 1.2 and the required ciphers using the IISCrypto tool

 

Re: Agent Handler - ePolicy Orchestrator Server Information

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Hi aguevara,

No cipher suites are disabled and IISCrypto shows also no cipher suites being disabled.

The network dump shows that those are the only ciphers provided by Agent Handler installation.

Have checked all possible solution to solve this but no avail.

Thanks.

vivs
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Message 4 of 7

Re: Agent Handler - ePolicy Orchestrator Server Information

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Hello @benedicttsy 

Thanks for your response.

Please open a Service Request with Support Team.

 

cdinet
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Re: Agent Handler - ePolicy Orchestrator Server Information

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A wireshark capture will show ciphers epo and db are presenting.  If all the settings in IIScrypto are grayed out, that indicates it is using default settings.  DB reqiures at least one of KB91304 and for apache to tomcat, KB91296.

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Re: Agent Handler - ePolicy Orchestrator Server Information

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I have solved it via help from support.

The solution is to use IISCrypto and select "Best Practices".

View solution in original post

aguevara
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Message 7 of 7

Re: Agent Handler - ePolicy Orchestrator Server Information

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Great, thanks for sharing! 

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