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A number of Windows 10 stuck on AMCORE version: 4529.0 wont update

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[ masvc_ATODN-W10VR099.log ]

2021-09-09 16:13:26.411 masvc(3760.4080) Updater.Info: Invoking mue as, [C:\Program Files\McAfee\Agent\x86\McScript_InUse.exe -script C:\ProgramData\McAfee\Agent\update\UpdateMain.McS -id 7845 -localeid 0409 -logfile C:\ProgramData\McAfee\Agent\logs\McScript -parent FRAMEWORK -initiator 1 -installdir C:\Program Files\McAfee\Agent\\x86\ -taskid MA_RunNow_0_{09011458-1135-11ec-16ce-41e04dce60a2} (null) ].
2021-09-09 16:13:26.427 masvc(3760.4080) Updater.Info: Updater engine is spawned successfully.

2021-09-09 16:13:33.255 masvc(3760.4080) msgbus.Info: verify code signature returns <-2146869243>, GetLastError <-2146869243>.
2021-09-09 16:13:33.255 masvc(3760.4080) msgbus.Warning: Allowing <C:\Program Files\Common Files\McAfee\Engine\AMCoreUpdater\amupdate.exe(10604)> limited access onto msgbus

 

 

[ McScript.Log ]

2021-09-09 16:39:23 I #14856 ScrptExe Running "C:\Program Files\Common Files\McAfee\Engine\AMCoreUpdater\amupdate.exe" /LPCPUID=AMCORE__2000:11768_2061950492:0001
2021-09-09 16:39:23 I #14856 ScrptExe Running "C:\Program Files\Common Files\McAfee\Engine\AMCoreUpdater\amupdate.exe" /LPCPUID=AMCORE__2000:11768_2061950492:0001
2021-09-09 16:39:23 I #14856 ScrptExe Did not match searched path
2021-09-09 16:39:23 I #14856 ScrptExe Executing "C:\Program Files\Common Files\McAfee\Engine\AMCoreUpdater\amupdate.exe" /LPCPUID=AMCORE__2000:11768_2061950492:0001 /INITEVENT=NOTIFY_INIT_{62E2C02F-AC69-4CD3-AE7B-FAF8B16E14DE} /DEINITEVENT=NOTIFY_DEINIT_{03E6DE96-EC85-4C50-8A3F-14FCE4B4746E}


2021-09-09 16:50:47 E #1104 UpdatePlugin LPCException occurred in MfeUpdatePluginWrapper::setProductInfo()
2021-09-09 16:50:47 I #1104 ScrptExe Failed to set the product information. Setting bRet to FALSE

2021-09-09 17:03:44 E #11544 ScrptExe [DeinitSignalApp]->
2021-09-09 17:03:44 E #11544 ScrptExe Could not deinitialize the process with id - AMCORE__2000:9228_4134402078:0001 as no such process exists
2021-09-09 17:03:45 I #11544 ScrptExe Executing section: [LatestAlreadyInstalled]
2021-09-09 17:03:45 I #11544 ScrptMgr Product(s) running the latest AMCore.

 

[ TROUBLESHOOTING: ]
1. I follow your KB
https://kc.mcafee.com/corporate/index?page=content&id=KB92631&locale=en_US

2. Checkin both:
A) ePO Agent Key Updater Plug-in 5.7.3
and
B) MsgBus Cert Updater Update 5.7.3.245

*Both are in Current

3. Role out to the not updating AMCORE (stuck on AMCORE version: 4529.0)
- Wakeup Agent > no go
- rebooted > no go

4. More 45 Systems affected (and counting).

1 Solution

Accepted Solutions

Re: A number of Windows 10 stuck on AMCORE version: 4529.0 wont update

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Awesome aguevara (McAfee engineer), This resolve teh issue by installing Root Trusted Cert. Thank you so much for your fast reply. Puttin this to resolved.

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3 Replies
aguevara
McAfee Employee
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Message 2 of 4

Re: A number of Windows 10 stuck on AMCORE version: 4529.0 wont update

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You need to first work with the article below and fix the issue with the missing root certificates

https://kc.mcafee.com/corporate/index?page=content&id=KB87096

After that you will be able to implement KB92631

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

Re: A number of Windows 10 stuck on AMCORE version: 4529.0 wont update

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Awesome aguevara (McAfee engineer), This resolve teh issue by installing Root Trusted Cert. Thank you so much for your fast reply. Puttin this to resolved.

View solution in original post

aguevara
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Message 4 of 4

Re: A number of Windows 10 stuck on AMCORE version: 4529.0 wont update

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Great, Im glad it worked 

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