Showing results for 
Show  only  | Search instead for 
Did you mean: 

4.5 Agent Problems


We have installed ePO 4.5 P3 on a new server and trying to push agents out to existing machines, which have agents installed from a previous ePO server.

I understand why we're getting the problems we're getting (failed to associate IP address and the fact that 'only allow comms from the ePO server in the Agents settings), but what are our options to fix these problems.

I have tried:

Manually copy the SiteList.xml file from a working machine to a non-working machine = fails

Deleting the system from ePO and adding by IP address = fails (as it resolves it to it's DNS name anyway)

Removing the Agent completely and re-installing from the new ePO server = fails

I don't really want to have to re-build all our machines to fix this problem!


1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: 4.5 Agent Problems


Did you export the agent-to-server keys form the old server and import them into the new one? If not, then the old agents will not be able to talk to the new server. Importing the new sitelist is not enough - you need to import the new keys as well.

You can either install the agent package from the new server, which will replace the sitelist and keys, or you can import them locally on the clients by exporting the srpubkey.bin, reqseckey.bin and sitelist.xml from the server, putting them all in the same folder, and then running frminst.exe /siteinfo=<path_to_sitelist.xml>



You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community