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uninstalling and reinstalling and reporting to Europe

1) Site Advisor dissappeared off my browser; but it still worked in my wife's login.
2) I used the special tool and procedure that I found in this forum to remove and reinstall it.
3) That didn't fix the problem. It never showed up on the browser.
4) Zone Alarm caught the SASync.exe (or something like that) executable trying to report to an IP address in Europe.
5) AVG Free didn't find any viruses.
6) I have scanned with other applications and haven't found anything.
7) Anyone want to pursue an IP addres in Europe?
😎 Do you have facilities in Europe?
9) Can someone contact me directly on this; so that I can figure out if someone has taken over that application?
10) If you have a particular FREE anti-spyware application that you would recommend to see if there's some spyware on my PC, can you please email me the suggestion?


Mike Beaver
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Reliable Contributor exbrit
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RE: uninstalling and reinstalling and reporting to Europe

This is a forum manned by unpaid volunteers - we don't give one-on-one help, sorry. You can obtain free Technical Support via the Chat line (linked in my signature, disable all pop-up blockers or it wont work) or paid telephone support via Technical Support and/or Virus Removal link at the top of this page.

Sasync.exe is the SitAdvisor synchronisation component and I suppose it could use a European IP if it was originally downloaded from there as McAfee have servers all over the world.

SiteAdvisor is a browser add-on so will only appear if you have enabled it as an add-on in Browser Tools/Manage Add-ons, also only if you have right-clicked the browser toolbar and enabled it as one of the Toolbars listed.
It also will not function properly if Content Advisor (IE/Tools/Internet Options/Content) is enabled, or if IE's Phishing Filter is enabled.

What operating system and service pack and browser are you using by the way?

Perhaps if you did the following and started over again?

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
If you are McAfee direct customer, go to and log in to download your McAfee products.
If you received your McAfee products from your service provider, please use the list below to download your software.
Comcast users should go to and log in to download your software.
DELL users should go to and log in to download your software.
Gateway users should go to and log in to download your software.
eMachines users should go to and log in to download your software.
MSN users should go to and log in to download your software.
AOL users should go to and log in to download your software.

I gave this its own thread by the way, that way it gets quicker attention.

P.S. You asked about free anti-spyware applications.

Check HERE.