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Reliable Contributor Peacekeeper
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Message 91 of 133

Re: this program keeps popping up! i need help!!

What version did you get 3.4.1.189?

Re: this program keeps popping up! i need help!!

I have solved this issue by disabling the SiteAdvisor service in Control Panel>Administrative Tools>Services.

Locate the Mcafee SiteAdvisor service, double click on it and set to Disabled.

Had the wretched Real Time scanning restart itself again today even though I have set it to be permanently off. Noticed my Thunderbird was performing like a lame sheep so again,using the McAfee Control Panel, turned real time scanning back on and then off once more. Thunderbird is now running nice and fast.

Currently assessing AVG. Had so much grief with Norton in the past (the reason I moved to Mcafee).

Happy days.

Re: this program keeps popping up! i need help!!

Yes my version is now 3.4.1.189

Re: this program keeps popping up! i need help!!

Day three now and no more command prompt windows after disabling and then a day later, re enabling the McAfee Site Advisor Service.   No other changes made to my system other than periodic Dat updates to McAfee Antivirus plus and Malwarebytes updates.   

On my system, the event log was full of DCOM errors when site advisor service was previously enabled.   Once it was disabled and then subsequently re enabled a day later, the event log shows nothing remarkable.

The focus of the problem on my system seems to originate with the service and it's interaction with DCOM and may be a point of focus for technical personnel within McAfee to try and determine the cause of this problem for others........

JohnG
Level 7
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Message 95 of 133

Re: this program keeps popping up! i need help!!

delclemons wrote:

Day three now and no more command prompt windows after disabling and then a day later, re enabling the McAfee Site Advisor Service.   No other changes made to my system other than periodic Dat updates to McAfee Antivirus plus and Malwarebytes updates.   

On my system, the event log was full of DCOM errors when site advisor service was previously enabled.   Once it was disabled and then subsequently re enabled a day later, the event log shows nothing remarkable.

The focus of the problem on my system seems to originate with the service and it's interaction with DCOM and may be a point of focus for technical personnel within McAfee to try and determine the cause of this problem for others........

My experience is different.

After leaving the SA service disabled for a day (no popups), I reenabled it today and immediately the popups resumed.

Also, my Event Log shows no errors when SA is enabled and popping up. But when it was disabled it was producing a 10005 DCOM event every few seconds, saying "The service cannot be started".

I do not want to uninstall build 189, as I'd rather be able to report whether an update with a new build fixes the problem without an uninstall / reinstall.

Hopefully that will be soon.

- JohnG

Dinz
Level 16
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Message 96 of 133

Re: this program keeps popping up! i need help!!

Hi All,

Please run the below patch on your PC’s where you get the SA pop up error , reboot the PC and kindly keep us posted the status .

Steps :

After the PC restarts, kindly keep us posted on the status of the error.

Additionally, we just worked with users like ; toebin and JohnG on this thread who got their issue fixed , thanks Guys for volunteering . Others please keep us posted with your status .

Regards,

Re: this program keeps popping up! i need help!!

I spoke too soon about the "fix" using Site Advisor service working. Come the evening the problem had returned.

Have now (re)installed SiteAdvisor from the link you have provided. SiteAdvisor is now version 3.4.1.193 and is working in both Internet Explorer (version 8 which is the latest I can have with Windows XP) and Firefox (version 9.0.1).

Not sure yet if this has fixed the problem, will let you know in due course.

Derek Shaw

kennovo
Level 7
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Message 98 of 133

Re: this program keeps popping up! i need help!!

I carried out the recommended fix this morning. So far there has not been a repeat of the annoying pop-up. Its absence is now allowing my computer to go properly into hibernate mode.

Running Windows XP(SP3) and IE8. Site adviser is now 3.4.1.193.

But the drop-down from the browser tool bar still thinks that I at one stage had a"LIVE" subscription as it is tracking its' supposed expiry. But I think I can live with that as it is not doing any harm.

JohnG
Level 7
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Message 99 of 133

Re: this program keeps popping up! i need help!!

This is to report that the update we did to v3.4.1.193 yesterday has solved the problem.

I've since installed it on 3 more computers, and it has solved the problem on all.

No more pop-ups, whether or not Secure Search is enabled.

Let's get this onto the SA auto-update servers so all computers will get updated.

Thanks Mark and Dinesh for the attention to this.

- JohnG

Re: this program keeps popping up! i need help!!

2 days now since installing this - which gives SiteAdvisor 3.4.1.193. No DOS pop--up since so it looks as though this has cured the problem for me as it has for some others.

Thanks for your efforts in providing this fix.

Derek Shaw

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