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Badry
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Message 1 of 4

Yet another false positive

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Hi,

  We started having serious issue last week when WebAdvisor started flagging our main software as dangerous and impacting our business and support line in big way. The software is a government certified tax software and in big demand this time of the year. 

The software itself has been around for 15 years and we release a new variant every year. It is signed with an EV certificate from DigiCert. We use McAfee in house and yes, we cannot download our own software without overriding the security warning.

We run out of ideas to get the WebAdvisor to stop reporting this false positive.

Any ideas? Can somebody from McAfee look into this?

The download: https://www.downloadstudiotax.com/ver20/StudioTax2020Install.exe

Thanks

1 Solution

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Re: Yet another false positive

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Hi @Badry 

The download link website reputation has been changed to minimal risk. Please check now and let us know if you have any concerns.

Thanks,
Karthikeyan J

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3 Replies

Re: Yet another false positive

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Hi @Badry 

We are truly sorry for the inconvenience.

When we tried to scan your exe file using McAfee, no issues were found. Only when checking the reputation of the download link, it shows medium risk which is possible due to any malicious content in the website.

We have submitted a request 2268804 to review and change the reputation to minimal risk and we will keep you posted shortly.

Re: Yet another false positive

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Hi @Badry 

The download link website reputation has been changed to minimal risk. Please check now and let us know if you have any concerns.

Thanks,
Karthikeyan J

View solution in original post

Badry
Level 7
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Message 4 of 4

Re: Yet another false positive

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All is good now!

Thank you,

Badry

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