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pd123
Level 7
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Message 1 of 6

Windows 10 Edge WebAdvisor Application Hang

Hi,

(Windows 10 64bit - 1909)

Receiving the following Event Error quite often after exiting Edge.  Tried uninstalling etc. but problem continues. Any ideas why please?

Cheers

Log Name:      Application
Source:        Application Hang
Date:          06/02/2020 09:48:33
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXXXX
Description:
The program WebAdvisorService.exe version 2.0.22033.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1ef8
 Start Time: 01d5dcd25530d3d8
 Termination Time: 4294967295
 Application Path: C:\Program Files\WindowsApps\5A894077.McAfeeWebAdvisor_2.0.22033.0_x86__wafk5atnkzcwy\WebAdvisorService.exe
 Report Id: 5c805433-19f9-436b-97cb-7a757c60e9b1
 Faulting package full name: 5A894077.McAfeeWebAdvisor_2.0.22033.0_x86__wafk5atnkzcwy
 Faulting package-relative application ID: App
 Hang type: Quiesce
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-02-06T09:48:33.536849500Z" />
    <EventRecordID>34029</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WebAdvisorService.exe</Data>
    <Data>2.0.22033.0</Data>
    <Data>1ef8</Data>
    <Data>01d5dcd25530d3d8</Data>
    <Data>4294967295</Data>
    <Data>C:\Program Files\WindowsApps\5A894077.McAfeeWebAdvisor_2.0.22033.0_x86__wafk5atnkzcwy\WebAdvisorService.exe</Data>
    <Data>5c805433-19f9-436b-97cb-7a757c60e9b1</Data>
    <Data>5A894077.McAfeeWebAdvisor_2.0.22033.0_x86__wafk5atnkzcwy</Data>
    <Data>App</Data>
    <Data>Quiesce</Data>
    <Binary>510075006900650073006300650000000000</Binary>
  </EventData>
</Event>

 

5 Replies

Re: Windows 10 Edge WebAdvisor Application Hang

Hi @pd123 

We need few details to check the WebAdvisor issue in your computer:

1. What version of Edge browser installed

2. Also please let us know whether any other 3rd party WebAdvisor installed

3. What McAfee Antivirus installed and version

pd123
Level 7
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Message 3 of 6

Re: Windows 10 Edge WebAdvisor Application Hang

Thanks for picking this up

1. Microsoft Edge 44.18362.449.0

2. I have completly uninstalled ALL other Edge extensions, and rebooted etc. The problem persists.

3. No McAfee Antivirus at this time.  Evaluating McAfee as I prefer WebAdvisor's check marks against search results which McAfee's main competitor can't provide. Obviously would not want to migrate to McAfee if tools prove to be unstable though.

 

 

Re: Windows 10 Edge WebAdvisor Application Hang

Hi @pd123 

Thank you for your patience, please make sure your windows are up to date and try uninstall and reinstalling  McAfee Web Advisor to check the status. 

pd123
Level 7
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Message 5 of 6

Re: Windows 10 Edge WebAdvisor Application Hang

Hi,

Windows fully up to date.

All Edge extensions uninstalled, including WebAdvisor, for all Windows user accounts.

System rebooted.

Just WebAdvisor re-installed from Microsoft Store (no other extensions re-installed).  Problem persists.

😞

Also noted the following:

Log Name:      Microsoft-Windows-AppModel-Runtime/Admin
Source:        Microsoft-Windows-AppModel-Runtime
Date:          12/02/2020 08:37:11
Event ID:      69
Task Category: None
Level:         Error
Keywords:      Process
User:          SYSTEM
Computer:      G7
Description:
Failed with 0x490 modifying AppModel Runtime status for package 5A894077.McAfeeWebAdvisor_2.0.22033.0_x86__wafk5atnkzcwy for user XX\XXXXX (current status = 0x0, desired status = 0x20).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
    <EventID>69</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000001</Keywords>
    <TimeCreated SystemTime="2020-02-12T08:37:11.814135100Z" />
    <EventRecordID>13628</EventRecordID>
    <Correlation ActivityID="{bff17d3b-e17e-0006-6da5-f1bf7ee1d501}" />
    <Execution ProcessID="1452" ThreadID="12508" />
    <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
    <Computer>XXX</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ErrorCode">1168</Data>
    <Data Name="PackageFullName">5A894077.McAfeeWebAdvisor_2.0.22033.0_x86__wafk5atnkzcwy</Data>
    <Data Name="User">S-1-5-21-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Data>
    <Data Name="DesiredStatus">32</Data>
    <Data Name="CurrentStatus">0</Data>
  </EventData>
</Event>

Highlighted

Re: Windows 10 Edge WebAdvisor Application Hang

Hi @pd123 

We are aware of this issue and McAfee team is working on this issue. We will update once we get response from concern team

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