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Level 7

Why has Google Chrome stopped working, but IE ok?

Log of Google Chrome Connection problem

Actions taken so far:

  • Re-installed Google Chrome

  • Re-installed McAfee

Other symptoms:

  • McAfee thinks the firewall is on, but when you click settings, it is off
  • When you try to turn it on, it immediately goes back off

The virtual technician found and fixed a number of problems it claimed to have found, including registry issues.  But it identified problem that it could not fix. Results were:

Problem: Services expected (1)

A lot screen shots in attachment

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