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Website marked as dangerous

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Hi,

I've changed my website (https://www.teraplot.com) from http to https within the last couple of days. The site provides a downloadable executable (signed with a DigiCert extended validation code certificate), and has been running for years with no problems. When I tried to download the executable after changing to https, I got a McAfee message saying the website status is very risky and the download is dangerous, although a McAfee scan of the executable is successful.

I've also registered with trustedsource.org and the url status query returns that it's an unverified business site. The business part is correct but obviously I'd like to get past the uncertified status.

If anyone can advise on how to move forward with this it would be greatly appreciated.

Many thanks!

1 Solution

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Moderator GaneshR
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Message 6 of 6

Re: Website marked as dangerous

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HI @RobertHF

Your website has been reviewed and status has  been updated . Now you cannot see "website risky" error while downloading Teraplot Tool. Please check and update same.

Regards

Ganesh Raju R

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

5 Replies

Re: Website marked as dangerous

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Update - I've now submitted a request to trustedsource.org.

Re: Website marked as dangerous

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@RobertHF

Great that you raised a ticket with trustedsource. The requests should be addressed within an average of 3-5 bussiness days with some requests requring additional review and taking longer. Please post back if you need more help.

Siddhartha.R                                                                                                                                            

Re: Website marked as dangerous

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My website has has been listed as "minimal risk" on trustedsource.org for several days now but I'm still having problems with "dangerous download" messages. McAfee doesn't object when I visit my site (https://www.teraplot.com), but it does when I try to download a file. I've attached an image of the message I receive.

 

It can be reproduced by visiting the site, and choosing "Download/Order", followed by "Download" from the dropdown menu, and then clicking on the circled arrow in the "Download Trial" box.

I'm using Google Chrome version 67.0.3396.99 with Windows 10. The message may appear when the download starts or when "Show All" is clicked at the bottom right of the browser to show all downloads.

Moderator GaneshR
Moderator
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Message 5 of 6

Re: Website marked as dangerous

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Hi @RobertHF

We have updated your URL for review and raised the ticket[#1780273].  These requests will be reviewed and updated within an average of 3-5 business days . We will keep you updated

Regards

Ganesh Raju R

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Moderator GaneshR
Moderator
Report Inappropriate Content
Message 6 of 6

Re: Website marked as dangerous

Jump to solution

HI @RobertHF

Your website has been reviewed and status has  been updated . Now you cannot see "website risky" error while downloading Teraplot Tool. Please check and update same.

Regards

Ganesh Raju R

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

 

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