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Reliable Contributor
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Message 21 of 39

Re: Website blocked...why?

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No Problem...Thank you. I would sincerely appreciate that.

Wishing you nothing but the Best.

Cliff
McAfee Volunteer
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Re: Website blocked...why?

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Hi Cliff, 

 

Hope all is well, we seem to be facing the same issue. Our website sells teaching resources to primary school teachers, however we switched to a new hosting company recently and moved away from a shared plan to our own at Krystal (a UK company) as we are a co.uk company, but now all our laptops with McAfee are blocking our sites and all our customers are being blocked. Our site is www.theteachhub.co.uk, please let me know how we can solve this, as it seems our McAfee firewall is blocking on all our machines. 

 

Thanks,

Simon

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Re: Website blocked...why?

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@SimonJames89 

This post seems to have landed a page back no matter to fix this detection follow this FAQ

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Should take 3 to 5 days but should be fixed

Not firewall I assume it is webadvisor throwing up a yellow or red flag

 

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Re: Website blocked...why?

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@SimonJames89 

We see that your website URL reputation has been modified appropriately and McAfee WebAdvisor shows that your website is safe to visit. Please check and update us.

Regards
Siva

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members? give Kudos if appropriate

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Re: Website blocked...why?

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Thanks for helping guys! 

@Peacekeeper @sivasubramanian thanks for jumping in and helping us out here. We still can not access our site and our customers who have McAfee also can not access the site. The website looks good on TrustedSource.org. but unsure why we are still being blocked. 

 

If we disable our McAfee firewall on our laptops we can access the site. Is it a problem with our new hosting provider? We have moved to a dedicated IP address at Krystal.uk, and we were okay on godaddy shared hosting before. However, this issue is new since the switch. Are you guys blocking the server IP of the site rather than the domain name specifically? 

 

theteachhub.co.uk sells resources to primary school teachers and there shouldn't be anything malicious about it, but if you guys think there is please let us know so we can solve this with our development team or hosting provider. 

 

Thanks,

Simon

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Re: Website blocked...why?

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Out of interest in the firewall settings disable netguard. As we mentioned the site is accessible by us so could be something your end. Might need to call support

Call McAfee support

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Message 27 of 39

Re: Website blocked...why?

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Not sure if this is the same site; yet it would appear the site was last reported/flagged as Phishing on 3/27/13 - Checking other URL Site checkers - site does appears to be clean

npcoG.png

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Message 28 of 39

Re: Website blocked...why?

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Site has now been evaluated and deemed 'Minimal Risk'.  This thread is considered taken care of.

View solution in original post

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Re: Website blocked...why?

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Glad it's settled.  All the best 😉

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Message 30 of 39

Re: Website blocked...why?

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​,

                I am happy to hear that you finally got your issue resolved   Please feel free to contact us in the future, should the need arise.

All the very Best,

Cliff

Cliff
McAfee Volunteer
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