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Webadvisor

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Good morning, i've noticed some days ago that webadvisor save a strange amount of dates, over 45gb. Despite i've deleted the file in some minutes a lot of Mb was "downloaded". Can you help me? Thank you.

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Message 9 of 9

Re: Webadvisor

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Hi @Lucacurioni28 

You have contacted our Support and the issue was resolved. The Support ran McAfee product removal tool and removed McAfee. You have stated that you will reinstall McAfee AV & WebAdvisor by yourself. 

Please feel free to contact our support if the issue re-occurs.

Regards,
Madhan M 

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Message 2 of 9

Re: Webadvisor

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Hello @Lucacurioni28 

We are sorry that the file size increases and the file gets downloaded again even after deleting it. We request you to uninstall WebAdvisor and then reinstall which will fix this issue.

Please let us know the Operating System and WebAdvisor Version. You can find the WebAdvisor version on Control Panel. For WebAdvisor browser version, you can right click on the WebAdvisor extension and find the version number.

I would request you to uninstall WebAdvisor from Control Panel and also removing the Extension from the browsers. Reinstall WebAdvisor by following the Article below and then add the extension to the browsers. This should fix the issue.

How to download and install McAfee WebAdvisor

Post re-installation, please observe for few days and check if the same issue re-occurs. Please update us with the outcome. 

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

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Re: Webadvisor

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I've already tried to uninstall the program but i wasn't able to find webadvisor in control panel and I've also tried to remove the exstension from the browser but I wasn't able to find where I can do it.

My operating system is windows 10 Home. Thank you 

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Message 4 of 9

Re: Webadvisor

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Hello @Lucacurioni28 

Under Control Panel, it should appear as McAfee WebAdvisor. On browsers, it should appear under Extensions or Add-Ons. Please select the Stack, Settings or three dots at top right on your browser and you should be able to find under Extensions, Add-Ons.

Regards,
Madhan M

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Re: Webadvisor

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Cattura.PNGI put a screenshot of control panel, I could find only mcafee internet security but nothin else.

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Message 6 of 9

Re: Webadvisor

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Hi @Lucacurioni28 

Thank you for the information. Can you please check WebAdvisor on the browsers you have installed?. It should be located under Extensions or Add-Ons. 

Also let us know the browsers you have the WebAdvisor installed.

Regards,
Madhan M

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Re: Webadvisor

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Cattura.PNGI found only this things but no webadvisor. I use google chrome.

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Message 8 of 9

Re: Webadvisor

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Hello @Lucacurioni28 

Due to the nature of this incident, we will contact and help you fix the issue privately.

I've sent you a private message. Please check and respond.

Regards,
Madhan M

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Message 9 of 9

Re: Webadvisor

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Hi @Lucacurioni28 

You have contacted our Support and the issue was resolved. The Support ran McAfee product removal tool and removed McAfee. You have stated that you will reinstall McAfee AV & WebAdvisor by yourself. 

Please feel free to contact our support if the issue re-occurs.

Regards,
Madhan M 

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