I am workiing on window 7 and firefox just check and updated a few days ago to make sure. Just downloaded crome from microsoft and webadvisor from McAfee website.
What is happening is as follows when I download Webadvisor to work on both Firefox and crome the SA work fine on both FF and Crome.
However, when I shut down the computer. webadvisor is deleted or uninstall from my computer that is I would not see it in the extension list in FF (as if I never downloaded) and on crome it would still be in the extension list but it will not work. Sometimes I would get a message from FF "access to file was denied" it may have been removed, moved or file permission may be preventing access"When I go to window control panel, programs, to click on webadvisor, to try to uninstall install it, window would tell me tha webadvisor has already been uninstall. I will reinstall it and it work fine until I shutdown the computer.
Just run full virus scan using Microsoft security essentials (updated before I ran it) nothing came up. could there be a virus or rutine that is removing webadvisor during shutdownstartup.
@tank_ace1 this is a strange issue. My first suspect would be the Windows user account - Are you logged in as an Administrator or a standard user. There are chances that teh System administrator may have removed WA.
Kindly ensure that Windows , Chrome, FireFox are all up to date with the latest patches.
It is solved sort-off
What I did was unstall webadvisor using control pannel, program uninstall. Then (I think this part is important) I did a diskclean using window disk clean-up. I think if you don't do a disclean-up some of the webadvisor files and folder are still there. Then I did a search and manually deleated all the mcafee files and files (I think if you did a disclean-up first it will remove all the Mcafee files and folders. Then did another disclean up. and then reinstall webadvisor and I get the green check mark and webadvisor is still there after multiple start-ups.
Only problems. I don't get the green check mark if I use Firefox, Google search engine. I get the green check mark for bing and secure search. McAfee said this is an know problem but does not have solutions yet.
I don't have this problem if I use Chrome with google search.
So I said this is 90% solved. thanks Hope this helps someone else