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Ron55
Level 7
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Message 1 of 6

WebAdvisor not working for Google search

WebAdvisor stopped working on Google search yesterday. This was for the extension for Microsoft Edge in Windows 10.

I downloaded the program and installed it for Chrome and had the same problem.

It still works for Bing search on both Edge and Chrome. 

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5 Replies

Re: WebAdvisor not working for Google search

@Ron55 Please share the screenshot of the version of WebAdvsor installed. To know the version, Open McAfee, click Account tab > select About. Also, share the version details from WebAdvisor extension on Edge. Regards Siva
Nsv27
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Message 3 of 6

Re: WebAdvisor not working for Google search

I noticed that if you look in the 'logic'-subfolder in 'Program Files' of the WebAdvisor/SiteAdvisor add-on only Bing, Yahoo and Yandex are listed as search engines.

Ron55
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Message 4 of 6

Re: WebAdvisor not working for Google search

I have no idea what you’re talking about. Could you please give me step-by-step instructions on how to find this. I can’t find any such folder under Program Files folder in the C Drive or the Program Files (x86) folder.

Re: WebAdvisor not working for Google search

The issue is being investigated with priority by concern team. The fix for this issue is expected to release soon. Time being would request to use Yahoo or Bing search for safer browsing .

Regards,

Siddhartha.R

 

Ron55
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Message 6 of 6

Re: WebAdvisor not working for Google search

The problem seems to have been fixed for Google search results in Chrome, and Firefox as well. I saw that there was an update to the extension so maybe that’s why. 

It still doesn't work in edge, however that extension hasn’t been updated yet.

There is still a problem in Google Chrome. Google ads don’t get checked, however, that was a problem for much longer.  

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