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Maz
Level 7
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Message 1 of 5

Unable to download pdf's

Hi,

I am unable to download any files looks like McAfee is blocking the downloads.  The error I am getting is - "Failed - Virus scan Failed".  Appreciate if somebody could help me resolve this.

Thanks muchly

4 Replies
Srinivas_Ra
Moderator
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Message 2 of 5

Re: Unable to download pdf's

Hello @Maz ,

We are sorry for the inconvenience caused,

Please try the following steps and let us know if you still face the issue.

1. Run complete virus scan using McAfee.

2. Clear all the temporary internet files , cache from the computer and restart the computer.

3. Also please provide the version of the McAfee software that is running on the computer,you can get this information by going to My Info->click on about.

Regards

Srinivasa Ragavan

Maz
Level 7
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Message 3 of 5

Re: Unable to download pdf's

Hi and thanks for your message.

 

Having done as advised I am still having the problem.

from my info;

 

McAfee internet security-version 16

McAfee security center-version 18.4

 

 

 

 

Srinivas_Ra
Moderator
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Message 4 of 5

Re: Unable to download pdf's

Hello @Maz ,

Thanks for providing the information.

We have sent you a PM to your email,Please reply to that email so that we can assist you better.

Regards

Srinivasa Ragavan

Maz
Level 7
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Message 5 of 5

Re: Unable to download pdf's

Hello,

I have replied to the PM, can you please advise?

Thank-you

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