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rbjamie
Level 7
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Message 1 of 13

The Note I just sent the SA userfeedback folks . . .

After dealing with the latest SA issues (2.8 taking up screen real estate, immovable toolbar, being pushed out without user "authorization" etc . . . and now the latest thing with placement BELOW search results . . . though that may be a Google issue), I sent this note to the SA feedback people:I'M FED UP WITH 2.8 (YES, I'M SHOUTING). I HAVE REVERTED BACK TO 2.6 A NUMBER OF TIMES AND YOU GUYS KEEP PUSHING OUT 2.8 . . . I'VE HAD ENOUGH. I'M GOING TO FIND AN ALTERNATIVE TO SA NOW.I'VE UNINSTALLED 2.8 AND REINSTALLED 2.6 SO MANY TIMES NOW, AND EACH TIME YOU GUYS PUSH 2.8 OUT AGAIN. I WAS USING A HIPS TO BLOCK THE UPDATE, BUT ONE TIME I FORGOT TO LOAD IT AND DARNED IF YOU GUYS DIDN'T PUSH 2.8 OUT AGAIN.I'VE HAD IT . . . SA WAS A GOOD PRODUCT, BUT CLEARLY IT IS NO LONGER. I'M SWITCHING TO WOT.(BTW, EVERY TIME I UNINSTALLED 2.8, THE SA SITE ASKED FOR A COMMENT. CLEARLY YOU WEREN'T LISTENING, NOR DID I RECEIVE ANY RESPONSE ON IT).TOO BAD SA IS NO LONGER A GOOD PRODUCT. I REALLY LIKED IT. (AND IF YOU WANT TO KNOW WHY I DITCHED SA, LOOK AT MY COMMENTS EVERY TIME I UNINSTALLED 2.8!!)This last time infuriated me.

If the SA folks read this forum (clearly they don't read the user comments, especially on uninstalls since I've made many . . . and I also submitted a user feedback comment before), then maybe they'll see how many customers that liked SA and have now fled. If I had just had a response that said something like "Hang on, we're working on it", I probably would have stayed with SA. I think I was more than patient, but after sending several comments and getting no more than an automated response, I'm through!!


Oh . . . and here's the ironic note that SA gives with user uninstall "feedback" (I have it memorized now):We appreciate your feedback about why you uninstalled our software. We use this feedback to further refine the features of our software so that our users can have a better experience in the future.
I think I'll go kick the cat now . . .
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12 Replies
rbjamie
Level 7
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Message 2 of 13

RE: The Note I just sent the SA userfeedback folks . . .

Huh???

Looks like you may have composed this in something that wasn't ASCII plain text characters and then pasted it in here. If you want to compose and paste, try Notepad . . . or just type directly in the posting window here.

And if you try to compose and then paste, use the "Preview Post" button to see if your paste took.
vinod_r2
Level 11
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Message 3 of 13

RE: The Note I just sent the SA userfeedback folks . . .

Ignore the last posting of rbjamie

We had a spammer post in there and it has been dealt with putting in the words for the records.
rbjamie
Level 7
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Message 4 of 13

RE: The Note I just sent the SA userfeedback folks . . .

Have never seen that before. You would think that Bot postings wouldn't draw undue attention to themselves like that (other than attention by noobs for the usual spam links).
vinod_r2
Level 11
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Message 5 of 13

RE: The Note I just sent the SA userfeedback folks . . .



Yes.. his/her or the guy who set it up has his pocket filling everytime we post so let's pause and let a MOD kill it... Do not click on any links in that post (you might give him a bonus booty and a maybe a jackpot to your computer in form of an infectionSmiley Very Happy)
Reliable Contributor exbrit
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Message 6 of 13

RE: The Note I just sent the SA userfeedback folks . . .

In other news, rbjamie, it looks like SiteAdvisor is now behaving as it should....in my machine at least.
vinod_r2
Level 11
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Message 7 of 13

RE: The Note I just sent the SA userfeedback folks . . .



Resolved only if he gets something above 2.8.255 ver (I am stuck with that...grrrrrr)
Reliable Contributor exbrit
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Message 8 of 13

RE: The Note I just sent the SA userfeedback folks . . .

255 was the version that seems to always download from the website but it updates after 24 - 48 hours. Or at least it should update.
vinod_r2
Level 11
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Message 9 of 13

RE: The Note I just sent the SA userfeedback folks . . .



255 is the Base version.. I never managed to get that updated..... but my brother's comp reads 272 or something....
May be because I neither use Firefox nor IE... I am always on Shiretoko ( SA does work on it though.....except for the update..maybe)
Reliable Contributor exbrit
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Message 10 of 13

RE: The Note I just sent the SA userfeedback folks . . .

Mine's 277 on both IE7 and FF3.
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