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Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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Recently both my wife and I (we have two different Windows PCs - one is Vista and the other Win 8.1) that are exhibiting strange behavior:  Characters that appear Oriental are appearing where the tabs are located on the displays.  According to the Firefox website (Since the latest instalment of Firefox, my websites have what look like Japanese or Korean symbols a...) it appears that SiteAdvisor is the culprit.  Is there a workaround or other solution aside from disabling the extension?

Any help is greatly appreciated!

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Message 57 of 193

Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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As Peacekeeper and Ex_Brit have reported, we released SiteAdvisor 3.7.2.199 last Friday to address this.  However, I don't see any updates here.  Can anyone confirm if the new build has (or has not) resolved this problem for them?

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Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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Moved to Web and Email Protection > Site Advisor> Discussions

As seemed to be a more appropriate area - By moderator

Cliff
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Message 3 of 193

Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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,

                     Perhaps a Colleague will pick up this thread that is most knowledgeable in the area of Site Advisor, and add to this Discussion.

Regards,

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
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Message 4 of 193

Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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I have tried to replicate this in Firefox without success. SiteAdvisor may, perhaps, be causing this behaviour but I think it equally likely that another add-on, or a Firefox setting, may be involved. I cannot offer any advice or information since I cannot see the symptoms you describe, nor can I see how SiteAdvisor could produce them. I'll monitor this thread and the one on Mozilla and if any more reports come in I'll pass it on to the SiteAdvisor team. For now it's an oddity rather than a widespread occurrence.

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Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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,

                   Thank you Hayton   As I utilize Internet Explorer 11 exclusively, and have not noticed such personally.

Version 3.7.1.156....

Cliff
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Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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Mozilla forums have reports of this and are blaming SA...of course they always blame something else so I'm wondering what's going on here.

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Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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We can ask about this on our Monday conference call with McAfee which usually has a SA specialist in attendance.   All I can suggest is to uninstall all McAfee via Control Panel, run the MCPR cleanup, reboot and reinstall from your online account and see if that helps.

It's outlined here:  How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MC...

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Message 8 of 193

Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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-> "Mozilla forums have reports of this and are blaming SA...."

Made the same experience, look https://support.mozilla.org/de/questions/1034964

There a numerous articles about these chinese characters on both McAfee and Mozilla sites, but no solution up to now is available.

If it is the SA, so what does siteadvisor trigger to write chinese characters (and only these ) through the surface of firefox ?

Do the experts of  McAfee and Mozilla stay in contact finding a way out. We all here are customers and waiting for support !

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Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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They would.  We were told, and I think I posted this earlier on, that they believe the way SiteAdvisor works is probably bringing out browser coding errors in this manner.

But the fact that only some people are seeing it and not all the time makes pinning it down to one cause difficult.    I've seen it only twice in 6 months and each time got rid of it by quickly switching Encoding back and forth, but that apparently doesn't work for others, so basically they are still trying to pin down what is causing it.

In newest versions it apparently doesn't happen, so the issue will disappear.

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Message 10 of 193

Re: Strange characters (appears Chinese or Japanese) in tabs bar portion of Firefox with Site Advisor 3.7.1

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The "Strange Characters" are showing up each day I use Firefox within about 20min runtime, without any traceability concerning web links visited. When it shows up, each new opened TAB has it also. Also already mentioned there are numerous forums discussing that, found some going back to 2012. What makes me a bit displeased is the fact that this issue is not a malfunction within the regular "operating range" of both, Firefox and Site Advisor. The characters are placed between menu bar and tab headline, a location where Firefox never places any information, and as far as I know SA gives a full page information STOP, warning to visite a requested site. So SA also  does not adress that "Strange Characters" location, nor does it communicate in a Chinese like language if i.e. English is selected. Thereby it would be a bagatelle for the code specialists to debug SA and Firefox in common tracing which bad statement allows whom to write across the browser surface with presumably Chinese. A background of 1.9 Billion $ revenue should be an obligation for a company selling security software to avoid any "funny" malfunction of its own product leaving the user with the impression that his browser seems to be effected by presumably chinese malware.

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