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Message 21 of 134

Re: Site Advisor browser button is always gray?

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Thank you again, Hayton.

I do hope you, Mark, or someone can figure this out.  I've been a McAfee customer for years, and have always been able to resolve any previous problems I've had via the McAfee Community Forum or via documentation provided on McAfee's website.  I hope this too will resolve itself, 1 way or another.  It's just frustrating . . . I never had a Site Advisor problem until the most recent update. 

'LizBeth

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Message 22 of 134

Re: Site Advisor browser button is always gray?

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I have stumbled on this post trying to find a solution to my grayed out site advisor as well.  I am running Windows 7 IE9, and Sie Advisor 3.6.0.807.  I am able to navigate to the help site, and have not installed anything that would change my DNS.  Like LizBeth, my problems started with the last update dated 12/22/2012.

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Re: Site Advisor browser button is always gray?

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Hi, I’m new tot his forum and I’m having the same problem  (I have Win7, IE9, Sec.Center 12.1, S.A. 3.6.0).

The Virt. Techn.  says there are no problems, removing and  reinstalling te S.A. only helps for a short period. (I even reinstalled McAfee completely, with no result.)

I noticed that the icon will not sart working when I first open the IE and after that make the connection to the internet. So I did a little test:

-As soon as the icon turns gray and stops working, I turn off the S.A. (in add-ons).

-The (gray) S.A. icon disappears from the IE.

-I restart the computer, I make connection to the internet, open IE and enable the S.A. again.

-To my surprise the S.A. starts working  again.

Of course this not the way it should work, but maybe somebody can figure out why that is so it can be solved for everybody. 

 

Regards,

Matthew. 

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Message 24 of 134

Re: Site Advisor browser button is always gray?

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All,

First, thanks for giving us all this feedback here.  I'll be honest, we haven't seen this issue in our QA cycles nor are able to recreate it yet.  Matthew's recent description may help shed some light on this - I'm passing this on to our Engineering team for further triage.

Hoping we can bring this to a close together soon - I'll be in touch when I have more information to share.

Cheers,

Mark Visscher

SiteAdvisor product manager

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Message 25 of 134

Re: Site Advisor browser button is always gray?

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Mark,

Thank you for your reply.  I (and others) are awaiting a solution to this problem.

'LizBeth

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Message 26 of 134

Re: Site Advisor browser button is always gray?

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Thank you for your reply, Matt.

I gave your test a try, but it didn't work for me on my Windows XP SP3 pc w/IE 8 (all updates) installed),. 

'LizBeth

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Message 27 of 134

Re: Site Advisor browser button is always gray?

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I use dialup and have changed nothing on the system. Nothing new installed , other than updates to existing programs. For some time now , the SA button is gray most of the time. However , it does go green once in awhile.

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Message 28 of 134

Re: Site Advisor browser button is always gray?

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Hey, I'm using Windows 7, running both IE 9 and Google Chrome. The siteadvisor add-on in both always appears grey as if the site was untested for all websites, and it does not appear at the side of search results on Google as well.

Links on other websites no longer have the siteadvisor logo too. Is there something wrong?

I have tried re-installing siteadvisor as well as running MVT which said that there's nothing wrong. This problem has been on for a few days already. Is there anything that i can do to solve it?

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Message 29 of 134

Re: Site Advisor browser button is always gray?

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SiteAdvisor is being updated with new client-side and server-side programs, a recipe for confusion because there's a mix of programs involved now, old and new on each side. The roll-out of both new sets of programs is gradual, so some of us now have SiteAdvisor 3.6.0.187 (new version) installed and some still have the 3.5 version. What version is yours? It would help if anyone posting earlier to this thread could let me know.

fwiw I have the new version and it works fine in IE and (last time I looked) in Firefox.

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Message 30 of 134

Re: Site Advisor browser button is always gray?

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Thank you for your swift replies.

@Hayton. The version I have on IE shows as 3.6.0.0 and the one on chrome says 3.60.126.1.

@mvissche.

Hi Mark.

Take a look at the screenshots I have attached below. I believe I have enabled add-ons on both chrome and IE9. Please let me know if I have been mistaken.

Regards,

Jessica
on chrome: enabled chrome.PNG

on IE9:enabled.PNG

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