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Message 1 of 134

Site Advisor browser button is always gray?

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Hello,

I am running a Windows XP pc with SP3 and IE8 (w/updates) installed.  I have Site Advisor installed as part of my McAfee Antivirus Plus subscription.  Ever since the last Site Advisor update (12/14/12, I think) my Site Advisor (v. 3.6.0.187) toolbar button is always gray.  I have looked just about everywhere in this column for an answer to this problem.  I ran MVT, it says there are no problems.  I've uninstalled and re-installed Site Advisor, ran MVT again; it still says no problems.

I'm wondering if there's a setting I have inadvertently set incorrectly, or a registry key I could check to fix this problem?

Thank you in advance for any help/suggestions you can offer.

'LizBeth

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Re: Site Advisor browser button is always gray?

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Hi all,

I am happy to say that Site Advisor is finally working again!    It must have been the latest update (mentioned in post 127 above) and a clean re-boot that did it!  Thank you, McAfee!!!

'LizBeth

Message was edited by: 'LizBeth on 6/2/13 12:05:01 AM EDT

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Message 2 of 134

Re: Site Advisor browser button is always gray?

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If the SiteAdvisor button is greyed out in IE that usually means that your SiteAdvisor program can't talk to the SiteAdvisor servers for some reason. Could be that this is a faulty setting somewhere, but it might be in IE, the McAfee firewall, or somewhere else.

First steps first : click the arrow to the right of the button and check the following -

  • About - Should confirm that you've got 3.6.0.187 (don't bother trying to update from that window, it doesn't work properly. A known bug.)
  • Help - Should take you to the SiteAdvisor page. The information in the address bar will provide a snapshot of your current setup (see the example below)

SA url details.JPG

  • Options - It's worth checking these from time to time in case something has changed, although I can't see anything in there that would prevent your system from communicating with SiteAdvisor servers.

You don't say if you can still get a site report by clicking on the button. Does that still work?

And lastly, does the SiteAdvisor button show Green in any other browser you've got installed?

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Message 3 of 134

Re: Site Advisor browser button is always gray?

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Thank you for your reply, Hayton.

1.  About confirms that I have 3.6.0.187 installed.

2.  Help takes me here:  http://www.siteadvisor.com/support/index.html?pip=false&premium=false&client_uid=1889866039&client_v...

3. Options appear to be the same as they always have.

The site report  still works.  This site https://www.siteadvisor.com/sites/https://community.mcafee.com/message/274410%23274410?pip=false&pre... has a green checkmark..

I only have IE installed, so I can't compare it to anything else.  Are there any particular IE settings I should check to see if that is the problem?

Thank you again for any help/suggestions.

'LizBeth

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Message 4 of 134

Re: Site Advisor browser button is always gray?

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Okay, so the button still allows you to get a site review. The lack of a colour for the button may be due to known problems that SiteAdvisor is currently having - a small matter of two not-very-compatible versions running side by side on different servers. You may be trying to connect to a server hosting the new version. Possibly. As I said, a greyed-out button usually means a problem talking to the server. But, whatever, it still seems to work. I'll be rather glad when the current situation with the servers is sorted out ...

Message was edited by: Hayton on 10/02/13 23:43:45 GMT
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Message 5 of 134

Re: Site Advisor browser button is always gray?

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Thank you for your reply, Hayton.  I've been having this problem consistently for quite some time now.

I will do as mvissche (Mark, Site Advisor product manager) suggests, and see if something could have changed my DNS settings.

Thank you again for your time and support in tyring to help me.

'LizBeth

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Message 6 of 134

Re: Site Advisor browser button is always gray?

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Hi there, this is Mark (SiteAdvisor product manager).

These symptoms are not typical - I double checked with the Engineering team and it seems like this might only happen if there is something unusual going on with DNS entries on the machine.

Is it possible that a 3rd party program has been recently installed that would change your DNS settings?

Mark

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Message 7 of 134

Re: Site Advisor browser button is always gray?

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Hi Mark,

Thank you for your reply as well.  What would cause this, and how would I check?

The only thing I can think of is that I installed Price Blink (a BHO) during the Christmas shopping season, which I have since disabled.

'LizBeth

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Message 8 of 134

Re: Site Advisor browser button is always gray?

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P.S.  Mark,  I'm not having any problems with any other programs?  Please advise re: DNS settings . . . where can I find these, and how do I tell if something has changed?  This is not my area of expertise . . .

Thank you,

'LizBeth

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Message 9 of 134

Re: Site Advisor browser button is always gray?

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@'Lizbeth

If you can get to websites without any problems your DNS settings are probably fine but here's an easy-to-follow guide to how to check them, as given by BT :

http://bt.custhelp.com/app/answers/detail/a_id/601/~/are-my-domain-name-service-(dns)-settings-corre...

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Message 10 of 134

Re: Site Advisor browser button is always gray?

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Thank you for the link, Hayton.

I checked my DNS settings against those shown for Windows XP in the link above; they appear to be okay.  My Site Advisor version is 3.6.0.187. I'm still having the same problem, and this seems to be the only program I'm having trouble with. 

Any other ideas?

'LizBeth

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