cancel
Showing results for 
Search instead for 
Did you mean: 
Reliable Contributor Hayton
Reliable Contributor
Report Inappropriate Content
Message 71 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

@jmckee, try setting that option to 'No' and see if it makes a difference.

There's a clue there for the techs, but I don't know quite what it means, when you say the SiteAdvisor button shows Green after a DAT update. Something gets reset, or you're connecting to a server that knows how to talk to your PC. Possibly the different behaviour then is caused by connections to servers that are running different versions of the server software? If so then it's out of our hands. But still, there has to be some way to set up a connection between PC and server that works consistently.

jmckee
Level 10
Report Inappropriate Content
Message 72 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

Hayton wrote:

@jmckee, try setting that option to 'No' and see if it makes a difference.

I have tried it both ways - no difference either way.

If I remember , I will see if the button goes green without the DAT update.

UPDATE: When I came on tonight , I did not manually request the update as I normally do. Instead , I went right into accessing sites in both IE and FF. The button remained gray the whole time. After manually getting the update , the button went green.

The real need with SA - at least for me - is to be able to know in advance if a site is OK or not when using a search engine.


Message was edited by: jmckee on 3/9/13 7:48:35 PM EST
'LizBeth
Level 9
Report Inappropriate Content
Message 73 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

The same is true for me, jmckee, re:  knowing in advance whether or not a site is safe.

Reliable Contributor Hayton
Reliable Contributor
Report Inappropriate Content
Message 74 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

@all : sorry everyone, but I'm out of ideas for the moment. We need someone from the SiteAdvisor team to come and offer some new suggestions or at least narrow down the list of possible causes. All the clues are there, they should be able to home in on the problem areas.

If no-one posts in the thread on Monday (they won't before then) I'll give this a nudge in the conference call.

'LizBeth
Level 9
Report Inappropriate Content
Message 75 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

Thank you Hayton.  You've been great!

I hope someone on the McAfee Site Advisor team can figure this out, for all of us!

csc32
Level 7
Report Inappropriate Content
Message 76 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

Just to add to the confusion and in case someone from the SiteAdvisor Team is monitoring this thread…

On 3/12/2013 I did a fresh reinstall of McAfee Security Center suite, executing the Pre-install McAfee program and the McAfee Cleanup Tool.  I also Deactivated my subscription prior to uninstalling and Reactivated after reinstalling.

When I check the status of SiteAdvisor it went down a version from 3.6.0.187 to 3.5.0.229 and WAS working!

After the next reboot it was back up to Version 3.6.0.187 and NOT working.  Note: I didn’t request an update or re-install of SiteAdvisor so it must have been an auto update from McAfee.

Also, McAfee Virtual Technician found

Expected Registry Value not PresentHKEY CURRENT USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Certificate Revocation

This means MVT only re-enabled the Advanced Internet Option that the Level 2 Technician turned-off for ’Check for server certificate revocation’.

MVT said it could NOT FIX this problem

Expected File not Present in SiteAdvisor

File: c:\program files\mcafee\siteadvisor\cblist.dat

Now that sounds important!

So can others respond as to whether or not they have
File: c:\program files\mcafee\siteadvisor\cblist.dat ?? and if their Siteadvisor is working or not.

Thanks,

csc32

Highlighted
okv
Level 11
Report Inappropriate Content
Message 77 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

We are in touch with some users and investigating. We have certain directions but need to collect more data to address the issue.

Thanks for your help.

SiteAdvisor Development team.

jmckee
Level 10
Report Inappropriate Content
Message 78 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

csc32 wrote:


So can others respond as to whether or not they have
File: c:\program files\mcafee\siteadvisor\cblist.dat ?? and if their Siteadvisor is working or not.

Thanks,

csc32

Just checked and I do have the cblist.dat file. However , SA is not working except for the session immediately after the daily DAT update. The button will go green then , but other sessions (powered off between) the nutton stays gray.

'LizBeth
Level 9
Report Inappropriate Content
Message 79 of 134

Re: Site Advisor browser button is always gray?

Jump to solution

csc32 wrote:


So can others respond as to whether or not they have
File: c:\program files\mcafee\siteadvisor\cblist.dat ?? and if their Siteadvisor is working or not.

Thanks,

csc32

I too have the cblist dat file, but my Site Advisor button remains gray.  I can still get the Site Report, but only after I'm already there . . . which, in some cases, may be too late?! 

Re: Site Advisor browser button is always gray?

Jump to solution

Hi everybody,

in response to csc32 ’s question I can say that I have c:\program files\mcafee\siteadvisor\cblist.dat . And my button is gray.

It only works when I do my famous trick (turn SA off in add ons, reboot my pc and turn it on again). However, I must say this not always works.  Sometimes it remains gray. In that case I reinstall the SA.

I also ran the Virtual Technician. In fact I ran it twice: once with a gray and once with a green button. However, in both scans VT  found no problems.

When it concernce computers, I’m a total nitwit. I only know how to operate them, so I have no idea what causes this problem, nor do I have a solution.

I’,m glad people from McAfee are working on it.    

For everybody who is working on it I might add that I have noticed that, when SA is not working, IE sometimes is slow. It hangs for a couple of seconds as if there is some work in progress (in the background). But I have no idea if this has something to do with this issue.   

Regards,  Matthew.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community