Showing results for 
Search instead for 
Did you mean: 

SA not showing in Google search.


Firefox, Site Advisor is showing in the progress bar down at the bottom but is not showing anything in Google search as it always had. Have tried to reinstall both Firefox and SA but of no avail.

Any suggestions please?

Thank you.
1 Reply

RE: SA not showing in Google search.


We received your message reporting no annotations ( = site advisor ratings) on the google search results page on FF. Thank you for contacting us.

We would need some more information before we could help you out. Please answer the following questions:-

1. Could you please specify the version of SiteAdvisor you are using. To find this,
(i) Click on the black arrow mark in the SiteAdvisor toolbar
(ii) A drop-down menu would appear. On this menu, click on the "About" option
(iii) In the 'About' dialog box, just above the 'OK' button, 'Version' would be displayed. (e.g.,

2. Could you please specify the google domain on which you performed the search. For example was it on or (- Google Canada). It might be possible that in on of the localised search engines that the annotations ( = site advisor ratings) are not displayed. We do annonate on most of these localized search engines. But, it is possible that on some of these search engines annotations are not displayed. In that case, this is a bug and we will fix it.

3. Were you able to consistently reproduce this issue on your machine? Were annotations ( = site advisor ratings) displayed on other search engines like Yahoo! search (, MSN (, Live( and

4. Do you have any other toolbars installed on your machine? For e.g., Google toolbar, Yahoo! toolbar etc. Did you perform the search from Google toolbar or from the google search page?

5. Please specify the Operating System (OS) you are using. Please mention the service pack as well.
(For e.g., Vista 32 Home Basic SP1 or Windows XP Home SP2). This helps QA to try and reproduce the same and narrow down the problem.

Once you give us the information requested above, we'll get back to you immediately with a solution if possible. Thank you for being a McAfee customer.

Praveen Rajaretnam
Associate Software QA Engineer
McAfee SiteAdvisor Consumer QA

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community