When I open e-mail from Outlook I get an error message [Error found in Custon UI XML of McAfee AddIn; Line: 1, Column: 118, Error Code 0x80004005, Unknown Namespace: //schemas.microsoft.com/office/2009/07/customui, Element: Custom UI]. Then when I choose "OK" button I get another error message [Error found in Custom UI XML of McAfee AddIn, Line 106, Column: 11, Error Code: 0x80004005, The node is neither valid nor invalid because no DTD/schema declaration was found.]. when I click "OK" the E-mail is fully shown.
Now I know that this is not a huge problem, after all I eventually get my e-mail, but it is annoying and may be be a precursor to a larger problem.
So I ran McAfee Virtual Technician and it found "DAT out of Date". Which I chose to "fix" but after it ran, the error messages still pop up like before. I have run the Virtual Technician three times and 3 times I chose to "fix" the DAT but it still gives the same error message.
I tried to get the chat technician online but every time I request a chat session or create a share screen session with a technician I get another re-occuring problem. , ... a quickly dissapearing message comes up which sais "A problem has occured which has caused Explorer to close and re-open this window" and then the choice to have a chat session is disabled in the new window.
How do I get this (these) fixed?
Hello dloperchiro & craig,
Please let us know the below information ;
What is the version of McAfee Antispam
Also , let us know the version of your Outlook so as to guide you accordingly .
Please follow the below instructions and disable any disabled add in and let us know the status of the error message ;
In Microsoft Outlook – click on Tools – Then click on Trust Center
From here click on Add INS and see if you find any add in named McAfee Antispam – If yes – Uncheck and click on Ok
Do the same with all the three add in manager namely COM Add ins/Exchange Client Extensions/Disabled Items
Close and restart Outlook and let us know the status
Please refer screen shots below ;
Unfortunately I have started having the same problem with the exact same 2 error messages.
Antispam is v12.0 (build 12.0.292) (Total Protection SC v11)
Virtual technician found 2 errors in the registry and fixed those; rerun found no problems.
Outlook 2007 (12.0.6607.1000 SP3 MSO)
Com Add-ins: McAfee AddIn (loaded at startup)
Exchange client extensions: no McAfee items
Disabled items: no McAfee items
Close Microsoft Outlook
Run the McAfee removal tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe & restart the PC
Run the McPreinstall tool from here : http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe
Logon to your McAfee account and reinstall the suite & reboot the PC
Open Outlook and let us know if you have the error message with the latest build of Antispam
I did as you instructed. Now I get the same two messages, but now only on the first e-mail I try to open but not subsequent ones. Come to think iof it, it may have been doing it that way before.?.Message was edited by: dloperchiro on 12/1/11 4:57:13 PM CST
Yes, on my machine it does happen only on the first email and not subsequent ones.
I will have to do the uninstall/reinstall tomorrow morning during FAP time.
I wish there were a way we could do only "the required part" of it and not the jolly whole thing - it is very consuming of usage and time.
Thanks for your help Dinesh, appreciated.
Okay ... sadly not a very "happy chappy" ... (Got up at 3am to uninstall and reinstall, took 3 hours!)
What I did
Ran the uninstallation link above as per your post
Cancelled out of it as it said I had to uninstall first
Uninstalled Total Protection
Ran the uninstallation link
The preinstall tool did not work (reported that it could not be found)
So logged onto my account
Re-installed Total Protection.
Am still getting exactly the same error in Outlook re custom UI XML (for the 1st email opened only as before)
now my backup is not working - saying I have exceeded the quota (not true: have the identical selection (checked against the files available for restore)
Constructive comments to get it all correct would be much appreciated.