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droques
Level 7

Problems with Thunderbird after latest upgrade

Today I upgraded to the new version (the one with new GUI).

I started having problems with thunderbird after this upgrade. Thunderbird slows down to the point where it is not usable at all, and showing a "not responding" text on the application continuously. I tried many options, even uninstalling thunderbird and installing it back. It was working perfectly during the morning, but this afternoon, once I restarted after the latest upgrade, problems appeared. 

Then desperately I uninstalled McAfee Total Protection and problems went away.

I tried installing back McAfee Total Protection, and problems arose again.

Is this a problem of compatibility of the latest version with Thunderbird? What is your advice? It makes Thunderbird totally useless, and I wouldn't like to make the decision of uninstalling McAffee Total Protection permanently.

Thank you.

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6 Replies
Peacekeeper
Level 20

Re: Problems with Thunderbird after latest upgrade

I assume the correct option is selected in the anti spam toolbar part of web and email protection?

I would call support as they need to know the version/build of mcafee and the thunderbird build.  Better to nip this in the bud than 1 month down the track

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

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Peacekeeper
Level 20

Re: Problems with Thunderbird after latest upgrade

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droques
Level 7

Re: Problems with Thunderbird after latest upgrade

Thunderbird version is 17.

McAfee:

Security Center: 12.1

Viruscan: 16.1

Personal Firewall: 13.1

SiteAdvisor: 3.6

Antispam: 13.1

Parental Control: 13.6

Anyway, I found in some discussions that it was due to real time scanning when "scan attachments to email" was selected. So I just deselected this option, and it is working fine again.

It was not when sending/receiving emails, it was just a permanent lock of thunderbird that made it totally useless.

Thank you for your replies.

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rkastigar
Level 7

Re: Problems with Thunderbird after latest upgrade

I've given up on McAfee.  I'd rather have Thunderbird working correctly and then have something else for virus protection.

  

I'd installed McAfee Total Protection twice, set it to not scan email attacvhments and not to automatically update.  This worked fine.

Today, McAfee popped up and said a PROGRAM update was installed please reboot.  At this point I didn't have any choice.  Eventually I would need to turn off the computer and restart it. 

I did, and the newer type user interface (with the squares) instead of the old (section in columns) appeared.  And Thunderbird jammed up and quit working again. 

I used Add/Remove programs to remove McAfee and then used MCPR.exe to completely remove McAfee. 

Thunderbird now worked correctly.

I installed Microsoft Security Essentials.

I have a 3-computer McAfee installation and have it installed on another computer plus a laptop.  I'll leave it running on these computers, since I don't use Thunderbird on them.  I just renewed it for a year, so I have a while to make a decision about what to use when renewal comes up again. 

Rumor has it that McAfee is aware of this problem and promises a fix by the end of the 1st quarter of 2013.  I'll wait until I see some further information.

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Peacekeeper
Level 20

Re: Problems with Thunderbird after latest upgrade

No rumour but a fact. also I have just updated to thunderbird so will see what you all are complaining about 1st hand.

on 03/03/13 4:03:45 EST PM
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Peacekeeper
Level 20

Re: Problems with Thunderbird after latest upgrade

Actually no isue in 12.5 . Yesterday I had a 12.5 crash and the beta servers were down so I installed 12.1 and yes the issue is there and droques's sugestion above was a good workaround. TB was unuseable till I did it. So fix seems to be being tested in 12.5 I will ask at tomorrows mod call.

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