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Stuey128
Level 7

Outlook 2007 wont open, Mcafee error??

Hi

yesterday i tried to open my email, outlook 07, got a quick error message saying something like.....error confilct with mcafee spam.........

an now i cannot open outlook at all! have run outlook and office diagnostics.....no joy wont even open in safe mode.

also tried disabling mcafee spam etc, but outlook still wont open!

any ideas to help??

has the mcafee update killed my email?

i cannot afford to to lose my emails / calendars etc

stu

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6 Replies
Dinz
Level 16

Re: Outlook 2007 wont open, Mcafee error??

Hi Stu,

Try the below step and let me know the status;

Open Outlook , click tools

Click Trust center , click Add in from the left pane

Disable any pluggin for McAfee

Click Disabled Items from (Manage at the bottom) and do the same.

Click Ok and close outlook & re-open it back and let me know the status.Outlook error.JPG

Regards,

Dinesh K

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Stuey128
Level 7

Re: Outlook 2007 wont open, Mcafee error??

Hi Thanks for reply

Although i wouldnt have been able to do that as I couldnt open outlook at all.

After some research on web,  i located the scanpst.exe file in windows / office.

used it to scan my pst file.

found 33 errors, clicked repair. once done i was able to open outlook, an all seems well now.

although may still be small problem, to do with preview pane when some messages come in it freezes, so i have just disabled the preview pane.

stu

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Stuey128
Level 7

Re: Outlook 2007 wont open, Mcafee error??

i

also just checked the add ins as you suggested, there are no mcafee files present.

possibly as i had disabled spamkiller??

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Dinz
Level 16

Re: Outlook 2007 wont open, Mcafee error??

Hi Stu,

May I know what is the version of antispam ? (To find out click about in security center)

Also did you make any recent changes for the computer ?

Regards,

Dinesh K

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Stuey128
Level 7

Re: Outlook 2007 wont open, Mcafee error??

Hi

Anti spam - v10.15, build 10.15.106

and no no recent changes.

Bit strange how it affected both my seperate pcs, and both errors in outlook said due to macafee spam issue

stu

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Dinz
Level 16

Re: Outlook 2007 wont open, Mcafee error??

Stu,

This seems to be an add ons causing the problem, try contacting mcafee chat from here and they will be able to find the cause of the error and set it right for you.

Regards,

Dinesh K

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