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jreng
Level 7
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Message 1 of 6

Latest Antivirus 2011 Update Causes Problems With IE8, Windows 7 32 Bit

When I update my McAfee 2011 Antivirus Plus with the current update, I get an error that IE8 has stopped working and closes the current tab everytime I use the internet.  After doing a system restore and not doing the update, IE8 works fine.  Any solutions to this? I turned automatic update off for now.

Message was edited by: jreng on 9/25/11 3:11:29 PM CDT

Message was edited by: jreng on 9/25/11 3:14:32 PM CDT
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Reliable Contributor exbrit
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Message 2 of 6

Re: Latest Antivirus 2011 Update Causes Problems With IE8, Windows 7 32 Bit

Try downloading IE9, it's safer and probably will work better.   Keep it at its default settings and make sure any add-ons are up to date.

Don't stop McAfee updating or you will become even less secure.

Is Windows 7 SP1 or  not?

Message was edited by: Ex_Brit on 25/09/11 6:26:49 EDT PM
jreng
Level 7
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Message 3 of 6

Re: Latest Antivirus 2011 Update Causes Problems With IE8, Windows 7 32 Bit

Thanks already tried it.  It did not work.  Yes I have Windows 7 SP1.

Reliable Contributor exbrit
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Message 4 of 6

Re: Latest Antivirus 2011 Update Causes Problems With IE8, Windows 7 32 Bit

You should keep IE9 as it is safer.

Make sure IE has its default permissions in the firewall.

Double-click the taskbar icon to open SecurityCenter

Click Web and Email Protection

Click Firewall

Click Internet Connection for Programs

Look for Internet Explorer and make sure it is Full permission.

If thast doesn't help then I recommend contacting Technical Support linked under Useful Links at the top of this page.

Message was edited by: Ex_Brit on 25/09/11 8:53:23 EDT PM
jreng
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Message 5 of 6

Re: Latest Antivirus 2011 Update Causes Problems With IE8, Windows 7 32 Bit

I did some more investigation.  I enabled and diabled the Siteadvisor.  When the Siteadvisor is diabled the problem seems to be gone.  What do you think?

Reliable Contributor exbrit
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Re: Latest Antivirus 2011 Update Causes Problems With IE8, Windows 7 32 Bit

Moved this to the SiteAdvisor section in the hope that someone with more knowledge spots this.   I can only assume that SiteAdvisor is clashing with some other add-on.  By the way, if your have a 64-bit system please only use the 32-bit version of Internet Explorer as many add-ons have a hard time coping with 64-bit.

I'm using SiteAdvisor in IE9 and Firefox 6 with no problems.

Message was edited by: Ex_Brit on 25/09/11 8:59:45 EDT PM