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I don't get search results ratings


I'm reaching out here for help because I can't get WebAdvisor to consistently display the colour-coded circles with the symbols in them (green check mark, red cross, etc.) next to search results in Google.

I keep having to go into WebAdvisor settings to change them and tick 'Tell me if a search result is safe in any search engine'. Then, WebAdvisor starts displaying the colour-coded ratings correctly in Google, but, most of the time, when I restart my browser or my computer and I use Google again, WebAdvisor has stopped displaying the ratings. I then have to go back into settings, where I discover they have been automatically changed to 'Tell me if a search result in safe only in Secure Search'. I change the option again as explained before, then it works for a while, until next time...  I can't get the setting to stick to my choice.

How can I get the setting to stick to 'Tell me if a search result is safe in any search engine'? Or is there another solution? Is anybody in a position to advise? The browser is Firefox.


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Re: I don't get search results ratings

Hi @Daniel3103,

Sorry for the inconvenience caused to you. This issue has already been reported and it has been resolved. Kindly, go ahead, uninstall and reinstall Web advisor from the browser once again.

Please follow the below steps, check and let us know if the issue persists.

Chrome -

Firefox -

  1. Uninstall and re install WA using the above links.
  2. Ensure browsers are updated
  3. Change the WA settings to “ Tell me search results in any search Engine “
  4. Close and re-open browser and check
  5. Restart the device and confirm.


Thanks & Regards,

      Allwyn I

Re: I don't get search results ratings

Thank you!

I have followed this advice and WebAdvisor is working now, even after restarting the computer.

I'll still keep an eye on what happens next - because, in the past, WebAdvisor has worked well for a bit but it didn't last long - but, for now, it is working as I want it to.

Re: I don't get search results ratings

Well, this is actually not working anymore. It hasn't worked for long.

I'm not geeting any search results ratings anymore at all now and, when I try to go to WebAdvisor settings, I can't even access these settings anymore, I get a blank page. WebAdvisor however is listed as enabled in the list of add-ons.

Any idea what to do?


Re: I don't get search results ratings

I checked mine and working fine in FF84.0.2. I would assume 1st thing to try is remove WA and reinstall after rebooting from See if mods can add anything

Re: I don't get search results ratings

Mine seems to be hit-and-miss. Since my last post, it has started to work well again, even after I shut the computer down overnight and started it again this morning.

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