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yowza1
Level 9
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Message 11 of 13

Re: Firewall protection shows ON on Home Page, and Settings shows Firewall OFF

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Ok....here's the info on the "Removal" tool.  I am presuming that you have not used this yet?  This should help to "clean" those resdual files.  There are instructions, I hope this helps.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Also. a quick question...Are you getting a new serial number each time you install McAfee?  You should be...just checking.

Re: Firewall protection shows ON on Home Page, and Settings shows Firewall OFF

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Thanks!!! I'll try it. I haven't been looking at serial numbers... Does it matter??

yowza1
Level 9
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Message 13 of 13

Re: Firewall protection shows ON on Home Page, and Settings shows Firewall OFF

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It does not matter as long as you're privded with a NEW serial number.  If you DO NOT get a new serial number upon reinstallation, then it means that McAfee will most likely be installed incorrectly.

Good luck.  Hope the Removal Tool helps you.

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