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Every time McAfee updates my internet hangs up

Every time McAfee updates and I have to reboot, my browsing on the internet freezes whenever I go to a new page.  It lasts so long that Chrome asks me if I want to kill the page!  It does eventually unfreeze, but should I go to another place, i.e. on Facebook from my Home Page to my Profile Page, it freezes all over again.

Somehow while futzing with things (dangerous I know!) last time this happened I managed to fix it.  But I don't know what I did.  All I know is that my CPU usage spikes to 50 or higher, and I may as well have dial-up for how long it takes for me to be able to navigate a page.

This only happens right after anytime McAfee updates, so it seems to be starting something that I did not have going before.

Please help me!

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2 Replies
Peacekeeper
Level 20

Re: Every time McAfee updates my internet hangs up

I would suggest four things in order.

1. Run MVT the virtual technician. Uniinstall any versions you already have installed and install teh new version from

http://service.mcafee.com/MVT.aspx?MVT=1&&lc=1033&sg=TS&pt=1

see if it detects anything.

2. Ensure you did not pickup any malware. Try the scanners in this link. Note malwarebytes and superantispyware have to be uninstalled before you do 3 below.

McAfee Communities: Anti-Spyware, Malware & Hijacker Tools

For getsusp add ypur email address to the preferences so Mcafee can contact you if necessary

3. If above no chop do a clean uninstall/reinstall via

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

reinstall mcafee from your account

4. If all fails call support and tell them the issue and what you did above.

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

Good luck

PS post your PC specs and current Mcafee versions please

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Hayton
Level 18

Re: Every time McAfee updates my internet hangs up

Moved out of Help section to Web & Email Protection.

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