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Capsulorama.com blacklisted by WebAdvisor

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Hello,

We are a merchant site and we have a big problem now because our web site www.capsulorama.com  is black listed by WebAdvisor and we have lost a lot of clients.

We have tried everything :

Call the hotline but they just hang up as they don't know the answer (I supposed)

Create a ticket (Ticket_ID 1851307) as indicated on this forum to ask for a new scan as we supposed that it was a false positive. But the result was even worst ! From category "Alcohol,Malicious Sites" we have been classified "Alcohol,Malicious Sites,Spyware/Adware/Keyloggers" !

First of all we don(t sell any drop of alcool but only the champagne cork ! The robot saw manyword champagne I think that's why. But we don(t sell champagne at all

Concerning the other category "Malicious Sites,Spyware/Adware/Keyloggers" we have done a full security audit on the serveur and the specialiste didn't found anything suspicious.

Now we don't see what we could do to get removed from black list.

Does anybody know how to have more details about the problems that have been found in order that we can solve it ?

That you very much in advance

Bruno

 

1 Solution

Accepted Solutions

Re: Capsulorama.com blacklisted by WebAdvisor

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Hi @Capsulorama

 The URL has been reviewed and reputation changed to "Minimal Risk". Please check and update us.

Regards,

Siddhartha.R

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

6 Replies

Re: Capsulorama.com blacklisted by WebAdvisor

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@Capsulorama

These requests will be addressed within an average of 3-5 business days with some requests requiring additional review and taking longer.

Regards
Siva

Re: Capsulorama.com blacklisted by WebAdvisor

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Hello Siva,

Thank you for your answer. But I,ve already ask for a new scan a few days ago (Ticket_ID 1851307). But the result is even worst. The webadvisor data base have already been updated. Before I was classified "Alcohol,Malicious Sites" and after the new test "Alcohol,Malicious Sites,Spyware/Adware/Keyloggers" The securitu check up found nothing wrong in the site. I just would like to know what Trustedsource found wrong in order to correct it, if there is something to correct because I am persuated that it is a false positive. Now I just don't know what to do in order to be removed from the black list. I don't think that open a new ticket will be usefull, the result will be the same or even worst like last time. Thank you for your help

Bruno

Re: Capsulorama.com blacklisted by WebAdvisor

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@Capsulorama

The site rating is based on several attributes that, based on our automated website scanning, provides the best indication of a site’s reputation over time. We have submitted the link for review and raised the ticket [#300685]. We will keep you updated.

These attributes include:

  • Suspicious downloads
  • Browser exploits
  • Number of emails sent by the website
  • Affiliations with other websites
  • Pop-ups generated

IMPORTANT: McAfee WebAdvisor and SiteAdvisor site ratings are not real-time scores; the ratings reflect the information we collected at the time of each site visit.

Re: Capsulorama.com blacklisted by WebAdvisor

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Thank you very much for assistance
In fact the problem appear when the site passed from http protocol to https
Let's wait 4-5 days to have the result.
Have a nice day

Re: Capsulorama.com blacklisted by WebAdvisor

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Hi @Capsulorama

 The URL has been reviewed and reputation changed to "Minimal Risk". Please check and update us.

Regards,

Siddhartha.R

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Re: Capsulorama.com blacklisted by WebAdvisor

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Hello Siddhartha,
That's perfect, thank you very much for your help !
Have a nice day
Bruno

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