Hello, I am experiencing problems with installing the SiteAdvisor Plus component. I have the Mcafee Total Protection (3 users) pack. When installing it on a machine that previously had the 2007 version (with the the Mcafee Site Advisor included) all goes well, but the SiteAdvisor Plus is not installing. Instead we have the Mcafee SiteAdvisor in the Firefox, and nothing in Internet Explorer.
I had no problems to install it on a 'clean' laptop (the second computer). There I can see that there is a 'Site Advisor' windows service installed, which does not happens on the first machine. When i go to my online Mcafee profile, there I can download again and again the Site Advisor component, then it says it is installing - and nothing changes. The virtual technician also does helps.
11/25/07 14:54:35 Installing to C:\Program Files\SiteAdvisor\6172\ 11/25/07 14:54:35 Installing standalone 11/25/07 14:54:35 SiteAdv.exe 11/25/07 14:54:35 SiteAdv.dll 11/25/07 14:54:35 saLang.dll 11/25/07 14:54:36 Checking for existing FF extension in C:\WINDOWS\system32\config\systemprofile\Application Data\Mozilla 11/25/07 14:54:36 Checking for existing FF extension in C:\Documents and Settings\LocalService\Application Data\Mozilla 11/25/07 14:54:36 Checking for existing FF extension in C:\Documents and Settings\NetworkService\Application Data\Mozilla 11/25/07 14:54:36 Checking for existing FF extension in C:\Documents and Settings\Marian Yordanov\Application Data\Mozilla\ 11/25/07 14:54:36 Checking for existing FF extension in C:\Documents and Settings\postgres\Application Data\Mozilla 11/25/07 14:54:36 No existing Firefox SiteAdvisor found, installing 11/25/07 14:54:39 Registered sareg.dat 11/25/07 14:54:39 About to detect premium version 11/25/07 14:54:39 Premium version detected 11/25/07 14:54:39 Initialized downloads key 11/25/07 14:54:39 Set dates 11/25/07 14:54:39 No current LastPing 11/25/07 14:54:39 No 2.1 style 11/25/07 14:54:39 No last ping at all 11/25/07 14:54:39 Failed to register IE 11/25/07 14:54:39 Failed. 11/25/07 14:54:39 Notified ThreadDone
Frankly speaking - I do not remember. I am 95% sure that the answer is yes. It was some 20 days ago - after uninstalling the 2007 version I tried a demo products from Trend Micro that came with the router - but I was not happy with it and decided to switch back to Mcafee.
XP SP2 I assume. Try uninstalling SA in the normal manner. If it isn't listed separately in Add/Remove then click the McAfee Security Center item and select only SA for removal. Reboot and reinstall, see if that helps.