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Blacklist removal request

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 Hello,
Recently many of our clients who are running McAfee on their computers are no longer able to access the URLs in their accounts.

Our platform dubb.com allows users to host videos on our site. 
As of last week, McAfee Users are no longer able to access their videos through the URLs.

If they disable McAfee they are able to access their videos.

I looked up our domain and it says it was low risk, so why are their video URLs being blocked?

1 Solution

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Madhan
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Message 3 of 3

Re: Blacklist removal request

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Hello @DariusDubb 

The issue has been fixed. Please request your clients to update McAfee, restart the computer and try to access the URLs that weren't working before. 

If you come across this situation in future, please access the McAfee Article below that has information on how to file a dispute,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

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2 Replies
Madhan
Moderator
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Message 2 of 3

Re: Blacklist removal request

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Hello @DariusDubb 

We have raised a ticket to the concern team. The website will be classified and reviewed accordingly. Please wait 3 - 5 business days.

Ticket: 2287845

Please follow the below McAfee Article if you come across this situation in future,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 3 of 3

Re: Blacklist removal request

Jump to solution

Hello @DariusDubb 

The issue has been fixed. Please request your clients to update McAfee, restart the computer and try to access the URLs that weren't working before. 

If you come across this situation in future, please access the McAfee Article below that has information on how to file a dispute,

McAfee WebAdvisor and SiteAdvisor website rating dispute resolution process

Regards,
Madhan M

If this information was helpful in any way or answered your question, please mark it Accept as Solution and give Kudos if appropriate

View solution in original post

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