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Appcrash SiteAdvisor

Hello,

I got a crash that occurred when opening google chrome, SiteAdvisor Version: 3.7 edition: 3.7.0.187.

Description of the crash:

Version=1

EventType=APPCRASH

EventTime=130459393216553720

ReportType=2

Consent=1

UploadTime=130459393219133868

ReportIdentifier=bb75b633-e813-11e3-ac8c-e840f2c63611

IntegratorReportIdentifier=bb75b632-e813-11e3-ac8c-e840f2c63611

WOW64=1

Response.BucketId=270409860

Response.BucketTable=17

Response.type=4

Sig[0].Name=Nom de l’application

Sig[0].Value=McChHost.exe

Sig[1].Name=Version de l’application

Sig[1].Value=3.7.0.128

Sig[2].Name=Horodatage de l’application

Sig[2].Value=535937af

Sig[3].Name=Nom du module par défaut

Sig[3].Value=ntdll.dll

Sig[4].Name=Version du module par défaut

Sig[4].Value=6.1.7601.18247

Sig[5].Name=Horodateur du module par défaut

Sig[5].Value=521ea8e7

Sig[6].Name=Code de l’exception

Sig[6].Value=c0000005

Sig[7].Name=Décalage de l’exception

Sig[7].Value=0002dfe4

DynamicSig[1].Name=Version du système

DynamicSig[1].Value=6.1.7601.2.1.0.768.3

DynamicSig[2].Name=Identificateur de paramètres régionaux

DynamicSig[2].Value=1036

DynamicSig[22].Name=Information supplémentaire n° 1

DynamicSig[22].Value=0a9e

DynamicSig[23].Name=Information supplémentaire n° 2

DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789

DynamicSig[24].Name=Information supplémentaire n° 3

DynamicSig[24].Value=0a9e

DynamicSig[25].Name=Information supplémentaire n° 4

DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789

UI[2]=C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe

UI[3]=SiteAdvisor a cessé de fonctionner

UI[4]=Windows peut rechercher une solution au problème en ligne.

UI[5]=Rechercher une solution en ligne et fermer le programme

UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme

UI[7]=Fermer le programme

LoadedModule[0]=C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe

LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

LoadedModule[2]=C:\Windows\syswow64\kernel32.dll

LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll

LoadedModule[4]=C:\Windows\syswow64\USER32.dll

LoadedModule[5]=C:\Windows\syswow64\GDI32.dll

LoadedModule[6]=C:\Windows\syswow64\LPK.dll

LoadedModule[7]=C:\Windows\syswow64\USP10.dll

LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll

LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll

LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll

LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll

LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll

LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll

LoadedModule[14]=C:\Windows\syswow64\ole32.dll

LoadedModule[15]=C:\Windows\syswow64\OLEAUT32.dll

LoadedModule[16]=C:\Windows\syswow64\WININET.dll

LoadedModule[17]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll

LoadedModule[18]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

LoadedModule[19]=C:\Windows\syswow64\shlwapi.DLL

LoadedModule[20]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll

LoadedModule[21]=C:\Windows\system32\version.DLL

LoadedModule[22]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll

LoadedModule[23]=C:\Windows\syswow64\normaliz.DLL

LoadedModule[24]=C:\Windows\syswow64\iertutil.dll

LoadedModule[25]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll

LoadedModule[26]=C:\Windows\syswow64\CRYPT32.dll

LoadedModule[27]=C:\Windows\syswow64\MSASN1.dll

LoadedModule[28]=C:\Windows\syswow64\WINTRUST.dll

LoadedModule[29]=C:\Windows\system32\IMM32.DLL

LoadedModule[30]=C:\Windows\syswow64\MSCTF.dll

LoadedModule[31]=C:\Windows\syswow64\imagehlp.dll

LoadedModule[32]=C:\Windows\system32\CRYPTSP.dll

LoadedModule[33]=C:\Windows\system32\rsaenh.dll

LoadedModule[34]=C:\Windows\system32\ncrypt.dll

LoadedModule[35]=C:\Windows\system32\bcrypt.dll

LoadedModule[36]=C:\Windows\SysWOW64\bcryptprimitives.dll

LoadedModule[37]=C:\Windows\system32\USERENV.dll

LoadedModule[38]=C:\Windows\system32\profapi.dll

LoadedModule[39]=C:\Windows\system32\GPAPI.dll

LoadedModule[40]=C:\Windows\system32\cryptnet.dll

LoadedModule[41]=C:\Windows\syswow64\WLDAP32.dll

LoadedModule[42]=C:\Windows\system32\SensApi.dll

LoadedModule[43]=c:\PROGRA~2\mcafee\SITEAD~1\mcbrwctl.dll

LoadedModule[44]=C:\Windows\syswow64\SHELL32.dll

LoadedModule[45]=C:\Windows\syswow64\CLBCatQ.DLL

LoadedModule[46]=C:\Windows\system32\RpcRtRemote.dll

LoadedModule[47]=C:\Windows\system32\msiltcfg.dll

LoadedModule[48]=C:\Windows\system32\msi.dll

LoadedModule[49]=C:\Windows\system32\SXS.DLL

LoadedModule[50]=C:\Windows\system32\uxtheme.dll

LoadedModule[51]=c:\PROGRA~2\mcafee\SITEAD~1\saHook.dll

LoadedModule[52]=C:\Windows\system32\dwmapi.dll

LoadedModule[53]=C:\Windows\system32\Secur32.dll

LoadedModule[54]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll

LoadedModule[55]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll

LoadedModule[56]=C:\Windows\syswow64\WS2_32.dll

LoadedModule[57]=C:\Windows\syswow64\NSI.dll

LoadedModule[58]=C:\Program Files (x86)\SpeedBit Video Accelerator\SBLSP.dll

LoadedModule[59]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll

LoadedModule[60]=C:\Program Files (x86)\SpeedBit Video Accelerator\ConfigDB.dll

LoadedModule[61]=C:\Windows\System32\netprofm.dll

LoadedModule[62]=C:\Windows\System32\nlaapi.dll

LoadedModule[63]=C:\Windows\System32\npmproxy.dll

LoadedModule[64]=C:\Windows\system32\mswsock.dll

LoadedModule[65]=C:\Windows\system32\IPHLPAPI.DLL

LoadedModule[66]=C:\Windows\system32\WINNSI.DLL

LoadedModule[67]=C:\Windows\System32\wship6.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Fonctionnement arrêté

ConsentKey=APPCRASH

AppName=SiteAdvisor

AppPath=C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe

My 7 64 bit Windows operating system, there has been a change in register "Tweaking.con System-Simple" and "cancellation desindextion".

How to fix this problem, thank you for your help.

Cordially.

4 Replies
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Reliable Contributor
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Message 2 of 5

Re: Appcrash SiteAdvisor

Sig[0].Name=Nom de l’application

Sig[0].Value=McChHost.exe

Sig[1].Name=Version de l’application

Sig[1].Value=3.7.0.128

Sig[3].Name=Nom du module par défaut

Sig[3].Value=ntdll.dll

Sig[4].Name=Version du module par défaut

Sig[4].Value=6.1.7601.18247

Sig[6].Name=Code de l’exception

Sig[6].Value=c0000005

Sig[7].Name=Décalage de l’exception

Sig[7].Value=0002dfe4

UI[2]=C:\Program Files (x86)\McAfee\SiteAdvisor\McChHost.exe

UI[3]=SiteAdvisor a cessé de fonctionner

Error 0xC5 is a memory error (Access Violation )

I have reported this at least twice

https://community.mcafee.com/message/320447#320447

https://community.mcafee.com/message/332953#332953

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Reliable Contributor
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Message 3 of 5

Re: Appcrash SiteAdvisor

Now we also have a screenshot for IE. The faulting module is mcbrwctl, the same as in Firefox, but ntdll.dll is second in the list of modules in the bottom window.

IE crash details mcbrwctl.PNG

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McAfee Employee
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Message 4 of 5

Re: Appcrash SiteAdvisor

This issue was difficult to track down because it happens only while certain activities are occuring, but we were finally able to capture the problem while it was happening which allowed us to identify the problem.  Apologies for the delay.

Starting today, we are pushing a new version which should prevent these crashes - SiteAdvisor 3.7.0.190.

Please note that because this is being released on a throttled basis, it will likely take a few days for your system to get this updated version.  As with all SiteAdvisor updates, a reboot is required for the update to complete.

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Reliable Contributor
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Message 5 of 5

Re: Appcrash SiteAdvisor

Thanks Doug 

Cliff
McAfee Volunteer
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