good morning I have installed a box of mwg 5500 with version 7.1 and 5.0 web reporter is that if you configure a correlator to the boxes and from that day the web reporter does not get the information of the gateways and the harddrive is the web dond reporter is filling me with the files extension. dat. dls and. sta and not before passing
thank you for your opinions
You should disable the log sources in Web Reporter until this problem is solved or you might run out of disk space. Edit the log source and check the box "disable log source" in the upper right corner. check the box to disable the log source and save changes.
Can you post the server_err.log?
Looks like log parsing jobs are starting every 5 minutes, so I assume you are pushing logs ever 5 minutes.
Ever job is failing due to bad parser ID. This could mean there is a problem with the log file header. can you post the log file header for your acccess logs and a few access log records so I can check them.
Looks like a problem with the header. It begins with two "#" symbols instead of one. Web Reporter needs the header to understand the log format. If that fails, the job will fail and be moved to .../reporter/tmp/logparsing/dead/ .
Try removing one of the # at the beginning of the header and see if the file will import successfully. If yes, then you can fix the log header in Web Gateway.
All the files in the dead directory can be manually fixed and re-imported if necessary. Otherwise, if they are taking all of your disk space and you don't need to reimport them, they can be deleted.