cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Travler
Level 10
Report Inappropriate Content
Message 1 of 4

"Last Update" 77 hours ago

Jump to solution

I've noticed that both our MWG appliances haven't updated the Anti-malware versions or the URL Filters since last Saturday (77 hours ago).

I don't see any relevant errors on the Dashboard.

I applied the Heartbleed patch on Friday, the day BEFORE the last update, so I don't think that has anything to do with it.

Anyone else experiencing this?

TIA

1 Solution

Accepted Solutions
Travler
Level 10
Report Inappropriate Content
Message 4 of 4

Re: "Last Update" 77 hours ago

Jump to solution

I ended up calling support. There was a problem with my license. This is odd, because my license renewal is in January and it had been working fine up until this past Saturday. This was the 2nd such case the support technician had seen.

He had me log on to the support portal and download my license.xml file which I then imported into both our MWG appliances. After a few minutes of downloading, the systems are now up to date and the dashboard reflects this information correctly.

View solution in original post

3 Replies
asabban
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 4

Re: "Last Update" 77 hours ago

Jump to solution

Hello,

it looks like you have some trouble updating the URL filter list. Can you please have a look at the update.log and see if something goes wrong there? All my lab boxes have retrieved an update a few hours ago.

Best,

Andre

Travler
Level 10
Report Inappropriate Content
Message 3 of 4

Re: "Last Update" 77 hours ago

Jump to solution

Thanks for the reply, Andre.

I've looked in update.log and found numerous sets of entries starting with:

Status: License key disabled for nodes: <node number>

These repeat during every update session.  There are 8 lines, one for each of  the following components:

Subscribed Lists Catalog

McAfee Gateway Anti-Malware

Avira

McAfee Web Gateway SSO Filter

Dynamic Content Classifier

GTI web database

McAfee Gateway Application Control

McAfee Web Gateway DLP Filter

Other than this, nothing is jumping out at me as amiss.

Travler
Level 10
Report Inappropriate Content
Message 4 of 4

Re: "Last Update" 77 hours ago

Jump to solution

I ended up calling support. There was a problem with my license. This is odd, because my license renewal is in January and it had been working fine up until this past Saturday. This was the 2nd such case the support technician had seen.

He had me log on to the support portal and download my license.xml file which I then imported into both our MWG appliances. After a few minutes of downloading, the systems are now up to date and the dashboard reflects this information correctly.

View solution in original post

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community