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problems with accessing a website

friends can you help me with the following query please.

a user who is in the office, cannot access a page. An attempt was made to perform a rule tracing however it shows the following error.

************************************************************************

Stack trace: com.scur.k.shared.exceptions.KClientServerException: Overall Status

"STATUS_ERROR":generic error                 

Node "42xxxxxxxxxxxxxxxxxxxxxxxxxxxx" reports       

 STATUS_ERROR_BAD_RESPONSE:

co_distribute_trigger_action: while reading response - last action:first action: fisrt read - on persistent connection

*****************************************************************************

the user can access when he is at home but not at the office

Could you tell me what the error is due to?

 

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