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whizchua
Level 7

mcafee web gateway is unable to block facebook chat, please advise. Any workaround?

well... the worst is block everything, but it doesn't make sense.....

please advise.

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2 Replies
Troja
Level 14

Re: mcafee web gateway is unable to block facebook chat, please advise. Any workaround?

Hi,

normally that should work. First of all, the most important thing is to inspect SSL traffic. Otherwise you cannot manage facebook.

There is a ruleset available in the Online Ruleset Library where you can completely remove the facebook chat widget. So, the user gets no error message, the whole facebook chat windows is just missing.

Cheers

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asabban
Level 17

Re: mcafee web gateway is unable to block facebook chat, please advise. Any workaround?

The rule set should have some rules that prevent that chat from working, so one can no longer send chat messages. Unfortunately the removal of the chat window does no longer work reliably at the moment. Facebook has an odd mechanism to reload the whole page through javascript so MWG no longer sees all the <div> items that need to be removed so the chat widget will show up, but will not work.

I am trying to find a way to hide the widget again but it doesn't seem to be easily doable.

Best,

Andre