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dave2373
Level 7

hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

i just need to know how to fix this thank you

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10 Replies
nehalreads
Level 10

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

May i know which browser you are using ?. I believe McAfee product is installed in your computer !.

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dave2373
Level 7

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

i use internet explorer and i think i uninstalled all the other mcafee stuff but i cant figure this out

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nehalreads
Level 10

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

I believe you installed McAfee Total Protection.!! ... Seem's like it could be an issue with the McAfee Site advisor or McAfee Parental control. Please use the below tool to delete all the existing McAfee files and folder's from your computer.

MCPR : http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Run the above tool in your computer and follow the instruction's to complete the procedure. Restart the computer and let me know the outcome.

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dave2373
Level 7

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

ok i followed the instructions and its still blocking my access

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rnisha
Level 7

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

Hi dave2373,

To have a clarity on the problem and to provide a simple solution, May I know what product have you installed?

Regards

Nisha

McAfee Community Moderator

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rnisha
Level 7

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

May I know which product have you installed whether the McAfee Family protection or McAfee security software?

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dave2373
Level 7

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

Honestly im not sure what was installed at the top of the screen it says web gateway 7 then the message that its blocking acess

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rnisha
Level 7

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

Thank you for providing the information. The web Gateway looks like an McAfee enterprise Edition and as you have reached consumersegment, I do not have much information on that. However you may call McAfee Corporate Tech support for more details and assistance related to this problem.

McAfee Corporate Tech Support: 1-800-937-2237

McAfee Corporate Customer Support:1-888-847-8766

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karthiks
Level 12

Re: hello when I try to access certain web sites they get blocked by the url filter database. how do I fix rhis

Moved the Thread to Web Gateway for better attention

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