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Level 7

false detectoin McAfee-GW-Edition

hello im mohamed from white chat support team your anti virus show false detection and its bother our users i wish you can remove it and put our program as white list so our users can use it without any problem and here the program to scan it in your labs and make sure its clean

and here our site


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3 Replies
Level 12

Re: false detectoin McAfee-GW-Edition

Is this your Web Gateway that is blocking the program, or that of those who would download the program?  If it is people that are downloading the software, they should have their IT departments contact support.

I don't have the info handy to submit false positives, but McAfee is not the only company that is detecting this.

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Re: false detectoin McAfee-GW-Edition

Please refer to KB 67411  "How to submit a possible false or incorrectly classified sample file to McAfee Labs"  ( ).

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McAfee Employee

Re: false detectoin McAfee-GW-Edition

For submitting false positives on MWG, you will need to use the gateway email address, for instructions on that, please see KB62662:

But, looking into it further, there are 6 other engines that detect this as a virus:

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