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We have McAfee Web security gatewy 7.2 and 7.3 on our network our clients using vidyo confrence through once client open the site and then join in the room sudden error coming out "request to join confrence try to join again"

I was check from firewall side from their side any any rule define from both inside and outside and confirmed with firewall team that the gateway reset the connection

so plz help me on this

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2 Replies
Level 20

Re: not working on web gateway 7.2

Moved to web Gateway forum for better chance of answering

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Level 11

Re: not working on web gateway 7.2


Are you using the SSL Scanner with Content Inspection? If so, have you tried bypassing the host or the test client IP address from the SSL Scanner? I'm not familiar with vidyo, but if they are using a proprietary protocol that is not HTTP and you are trying to decrypt that traffic then it will fail. Short of that, my recommendation would be to open a case with support and supply a feedback and the tcpdumps that show the Web Gateway is resetting the connection.


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