cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

cfpm-sh90-6001 system \messgage file errors

Device reported following error: Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421646] CPU12: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421647] CPU32: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421648] CPU33: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708267.421649] CPU15: Package temperature/speed normal Jul 6 15:13:37 cfpm-sh90-6001 kernel: [37708268.615285] CPU13: Core temperature/speed normal Jul 6 15:14:05 cfpm-sh90-6001 kernel: [37708296.550618] mce: [Hardware Error]: Machine check events logged Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Hardware event. This is not a software error. Jul 6 15:14:05 cfpm-sh90-6001 mcelog: MCE 0 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: CPU 33 THERMAL EVENT TSC 5c2482709810c35 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: TIME 1594048416 Mon Jul 6 15:13:36 2020 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Processor 33 heated above trip temperature. Throttling enabled. Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Please check your system cooling. Performance will be impacted Jul 6 15:14:05 cfpm-sh90-6001 mcelog: STATUS 88000bcb MCGSTATUS 0 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: MCGCAP 1000c1b APICID 27 SOCKETID 1 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: CPUID Vendor Intel Family 6 Model 62 Jul 6 15:14:05 cfpm-sh90-6001 mcelog: Hardware event. This is not a software error.
1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: cfpm-sh90-6001 system \messgage file errors

Hi, 

From the above message, it looks like there is a CPU heating issue.

Do you see any error on the MWG Dashboard? Could you check if the ventilation in the datacenter is good?

I would suggest you raise a Support Case sharing the serial no of the MWG (Command via cli: dmidecode -s system-serial-number' ) and the GET Logs.

They can cross-check with the Hardware Team and suggest the next Action Plan.

Regards,

Shibani

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community